Referrals & Operations Coordinator (Contract) at Psychiatry UK (2026-01 – Present)
- Coordinate operational and referral workflows within a high-volume remote healthcare environment, supporting effective service delivery across clinical and administrative teams.
- Manage complex referral and service administration activity while maintaining accuracy across multiple systems, competing priorities and confidential patient records.
- Act as a key operational contact for clinicians and stakeholders, supporting workflow coordination, query resolution and communication across services.
- Support service continuity through effective prioritisation, organisation and cross-functional coordination within fast-paced remote working environments.
- Maintain high standards of GDPR compliance, confidentiality and data accuracy across operational processes.
Site Support at Leggett & Platt (2025-09 – 2025-11)
- Delivered project-focused administration across HSE, Quality and Production teams, ensuring accurate and up-to-date documentation.
- Supported planning & scheduling for shift managers and departmental leads, improving operational visibility.
- Managed contractor onboarding, scheduling, and compliance documentation (RAMS, inductions, reports).
Senior Rota Coordinator at Doctor Care Anywhere (2023-03 – 2025-08)
- Independently managed clinician rota coordination, workforce scheduling, payroll administration and operational support across remote healthcare teams within a fast-paced service environment.
- Recognised as a senior and trusted member of the operational team, regularly acting as the go-to contact for clinicians requiring operational support, rota guidance and issue resolution.
- Coordinated complex scheduling requirements, balancing operational demand with clinician availability to support effective service delivery and continuity of care.
- Supported workforce planning activity, annual leave management, timesheet processes and operational reporting across multiple services.
- Led day-to-day coordination of clinician and stakeholder communication, resolving scheduling conflicts and supporting evolving operational priorities.
- Supported the DCA ANP Project through coordination of operational workflows, stakeholder communication and administrative project support.
- Maintained accurate operational records and sensitive information in line with GDPR, healthcare compliance and internal governance procedures.
- Provided support to senior leadership through reporting, meeting coordination, operational planning and cross-functional administrative support.
Procurement Assistant at Morses Club PLC (2021-07 – 2023-03)
- Supported procurement related project work including supplier reviews, contract updates and risk documentation.
- Prepared project packs, action logs and contract meeting materials to support governance.
- Completed annual supplier due diligence and escalated risks as needed.
- Coordinated with internal and external stakeholders ensuring aligned project timelines.
Medical Secretary at NHS (2020-03 – 2021-07)
- Delivered efficient admin support to dementia care services, including scheduling, documentation and patient record management.
- Coordinated clinical appointments, diaries and communications.
- Managed confidential data and ensured accuracy within NHS systems.
Planning Administrator at Senior Aerospace Weston (2019-04 – 2019-05)
Temporary position
- Supported workforce rota management and maintained accurate time/attendance systems.
- Generated weekly and daily reports to support production planning.
Care Assistant at 365 Care Ltd (2019-02 – 2019-04)
Temporary position
- Provided personal care and daily support to elderly residents, ensuring dignity, safety and comfort.
- Maintained accurate care records and supported medication administration.
Care Worker at Townfield & Coach House Care Ltd (2019-01 – 2019-02)
Temporary position
- Delivered in-home care supporting independence, wellbeing and personalised routines.
- Accurately documented care activities and supported safe handling of medication.
Customer Success Coordinator at Digital 22 Online Ltd (2018-08 – 2018-12)
- Coordinated and delivered client marketing projects, managing scope, budgets and timelines.
- Acted as primary contact for clients and internal teams, supporting project delivery and workforce planning.
Portfolio Office Analyst at Skipton Building Society (2015-12 – 2018-08)
- Delivered PMO and business support across multiple business change initiatives, including GDPR-related projects and operational improvement activity.
- Coordinated governance processes including reporting, risk logs, milestone tracking, dependencies and project documentation.
- Produced management information, governance packs and operational reporting to support stakeholder decision-making.
- Supported multiple project workstreams simultaneously within a regulated financial services environment.
- Worked collaboratively with cross-functional stakeholders to maintain project timelines, documentation accuracy and operational oversight.
