Cleaner - Parkdean Resorts - Porthcawl, Wales
(2024-04)
- Resolved guest cleanliness complaints promptly, restoring satisfaction and upholding resort standards
- Onboarded and trained new cleaning staff in techniques, equipment use, and health & safety protocols
- Maintained consistent quality across high-turnover accommodation units during peak holiday seasons
Waitress - Marston's PLC - Neath, Wales
(2023-11 - 2024-03)
- Delivered efficient, friendly table service across multiple covers during high-volume peak periods
- Handled customer complaints with empathy, de-escalating issues and preserving positive guest relationships
- Collaborated with kitchen and floor teams to ensure seamless service and minimise wait times
Call Centre Agent - Fairplane View Solicitors - Swansea, Wales
(2023-06 - 2023-09)
- Exceeded outbound call targets by managing high daily volumes with composure and professionalism
- Resolved client complaints and conducted follow-up calls to ensure continued satisfaction and support
- Accurately logged case interactions and maintained data quality across customer records
Fast Food Worker - McDonald's - Briton Ferry, Wales
(2021-05 - 2023-03)
- Consistently met speed-of-service and quality targets in a fast-paced, high-footfall environment while supporting team operations
