Chelsea Sylvester

Highly organised and detail-oriented administrative and bookkeeping professional with experience gained within a busy accountancy practice alongside over 12 years' experience in retail supervision and office administration. Skilled in bookkeeping, VAT administration, payroll support, financial record management, client communication, and day-to-day office operations. Experienced in using Sage for Accountants, Microsoft Excel, purchase and sales ledgers, bank reconciliations, and direct correspondence with HM Revenue & Customs.

Recognised as reliable, trustworthy, professional, and calm under pressure, with the ability to work efficiently both independently and as part of a team.

Administrator & Bookkeeper - Crook and Herbert Accountants

(2022-10)

• Managing day-to-day administrative operations within a busy accountancy practice
• Maintaining accurate bookkeeping records for a range of clients
• Processing invoices, payments, and financial transactions efficiently and accurately
• Managing purchase and sales ledgers
• Completing bank reconciliations and maintaining financial records
• Preparing and completing VAT returns directly for clients
• Providing payroll administration support
• Using Sage for Accountants and Microsoft Excel daily
• Handling direct correspondence and queries with HM Revenue & Customs independently
• Communicating professionally with clients via telephone and email
• Organising confidential documentation and maintaining accurate filing systems
• Supporting accountants with preparation of financial information and reports
• Managing workload effectively to meet deadlines in a fast-paced environment

Sales Assistant / Supervisor - New Look

(2010 - 2022)

• Supervising day-to-day store operations within a busy retail environment
• Supporting management with staff supervision and daily organisation
• Managing cash handling, banking, and daily/weekly financial takings
• Maintaining office administration, archive files, and store records
• Preparing staff rotas and supporting workforce organisation
• Assisting with stock control and ordering processes
• Delivering excellent customer service and resolving customer queries professionally
• Supporting the smooth running of the store during busy trading periods
• Training and assisting new team members where required

GCSEs - Darton High School (2001 - 2006)