Chelsea Taylor

I am a compassionate and resilient professional with over five years' experience in healthcare and one year as a Housing Associate, bringing a strong understanding of safeguarding, crisis support, and client advocacy. I have developed the ability to respond calmly and effectively to individuals in distress, including handling sensitive cases involving domestic abuse. Alongside my professional experience, I bring valuable lived insight into domestic abuse, which enhances my empathy, awareness, and commitment to supporting survivors with dignity and respect.

I am passionate about empowering individuals, promoting safety, and working collaboratively with services to achieve positive outcomes for those affected by domestic abuse. Working within hospitals and care homes has given me a deep appreciation for teamwork, reliability, and compassion — qualities I bring to every role I take on. I have learned to handle challenging situations calmly, provide support to others, and maintain professionalism under pressure.

These experiences have shaped me into a confident and adaptable team member who values clear communication and a positive attitude. I am now looking to begin a new chapter in my career within domestic abuse advisory, where I can apply my interpersonal strengths, enthusiasm, and drive to achieve results. I'm excited by the opportunity to work in an environment that values relationship-building, growth, and success, and I'm eager to contribute to a team that shares those goals while continuing to develop my professional skills and career path.

Housing Associate - The Guiness Partnership

(2025-01)

• Managing day-to-day tenancy issues, including rent queries, repairs, and resident concerns
• Acting as a first point of contact for residents, handling phone calls and face-to-face enquiries professionally
• Responding to safeguarding concerns, including identifying and escalating domestic abuse cases
• Providing support and guidance to vulnerable tenants, signposting to relevant services
• Handling sensitive and confidential information in line with data protection policies
• Managing anti-social behaviour (ASB) reports and working with external agencies when required
• Conducting welfare checks and ensuring tenant wellbeing
• Maintaining accurate records and case notes on internal systems
• Liaising with support services, local authorities, and emergency services where appropriate
• Supporting tenancy sustainment and preventing homelessness

Care and nursing Assistant and Nursing associate - NHS Bolton, Wigan and Spire hospital

(2019-01 - 2024-12)

Healthcare work at NHS Bolton, Wigan and Spire hospital

• Communicating effectively with the person being cared for, as well as with healthcare professionals, family members, and other caregivers
• Demonstrating genuine concern for the well-being and empathy and compassion
• Exhibiting patience when assisting with tasks or providing emotional support, respect for dignity and independence
• Teamwork and problem solving, collaborating with other healthcare professionals, family members, and support services to ensure holistic care to address challenges and solve problems related to care
• Possessing a strong foundation of medical knowledge and clinical skills
• Applying critical thinking skills to assess and address complex healthcare situations
• Adapting to changing healthcare environments and evolving patient needs
• Managing time efficiently and prioritizing tasks for effective patient care

A Levels - Health and social care - Deanery C of E High School, Wigan (2012-09 - 2017-06)

GCSEs - Deanery C of E High School, Wigan