Chelsie Lecointe

Results-driven Business Development Manager with 5+ years of experience in B2B sales, account management, and customer relationship building. Proven track record of consistently exceeding targets and KPIs while delivering exceptional client service. Skilled in prospecting, pipeline management, and stakeholder engagement. Strong proficiency in Microsoft Office Suite and Salesforce CRM. Seeking to leverage business development expertise and drive growth in a dynamic organisation.

Business Development Manager - Concentrix (O2) - London

(2020-10)

Drive brand recognition and revenue growth through strategic B2B sales initiatives and account management.

• Manage portfolio of multiple business accounts, maintaining strong client relationships
• Conduct outbound prospecting calls to decision-makers, identifying new business opportunities
• Resolve customer service queries and issues promptly and professionally
• Lead team meetings to discuss action plans, progress updates, and strategy
• Onboard and train new team members on products, systems, and best practices

Sales Support Administrator - Yahire Ltd - North London

(2020-01 - 2020-08)

Provided comprehensive administrative support to the sales team, ensuring smooth operations and customer satisfaction.

• Responded to client emails and telephone enquiries efficiently
• Prepared and edited correspondence, proposals, and documentation
• Managed filing systems and maintained accurate records
• Processed payments and prepared contracts and quotes for clients

Meetings and Events Coordinator - Hallmark Prince Regent Hotel - Chigwell

(2018-07 - 2019-12)

Coordinated diverse events including business meetings, conferences, weddings, baby showers, charity events, and celebrations, combining event management with sales responsibilities.

• Served as primary point of contact for all event bookings and coordination
• Negotiated pricing on event packages and hotel room bookings
• Conducted venue tours and consultations with prospective clients
• Handled cash transactions and processed event payments
• Resolved complaints and addressed issues professionally

Receptionist - Walthamstow Travelodge - Walthamstow

(2015-01 - 2018-07)

Delivered excellent customer service in a multi-functional role, managing front desk operations and supporting hospitality services.

• Managed guest check-ins/check-outs and room assignments
• Responded to guest enquiries about hotel facilities and local area
• Managed special requests and stored valuables
• Resolved complaints and problems efficiently

Food and Beverage Assistant - Hilton London Kensington - Kensington

(2014-07 - 2014-12)

• Greeted and seated guests, ensuring excellent customer experience
• Took orders and served food and beverages
• Processed bill payments accurately

Sales Assistant - Next - Ilford

(2013-04 - 2013-10)

Drove sales in a fast-paced fashion retail environment

• Delivered exceptional customer service and built rapport with customers
• Handled till operations and cash management
• Resolved customer complaints professionally

Sales Assistant - Boys Base - Stratford Westfield

(2012-02 - 2012-08)

• Provided product knowledge and recommendations to maximise sales
• Processed transactions accurately and efficiently
• Worked collaboratively as part of a team

Hairdressing Junior - Hair to Dye For

(2006-03 - 2007-09)

Customer Service Assistant - Primark

(2006-09 - 2007-12)

GCSEs - Woodbridge High School (2001-01 - 2006-01)

Digital/Administrative Skills Course - Business Administration - An Introduction (2025-01)