Chena Tanetta-Roberts

Customer Care & Support Professional

Talent

CardiffMember since July 23, 2026

Customer care & service deliveryHandling sensitive conversationsClear verbal & written communicationProblem-solving & complaint supportWorking to policies & proceduresIT systems & record keepingCalm under pressureTeam collaborationFluent in Welsh & English

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Customer care & service deliveryHandling sensitive conversationsClear verbal & written communicationProblem-solving & complaint supportWorking to policies & procedures

About

Customer-focused professional with experience across insurance, residential care, education, and retail.

Former Admiral Insurance

Representative with a strong understanding of customer service standards, regulated environments, and data accuracy. Known for calm communication, empathy, and handling challenging or emotional situations professionally. Fluent in Welsh and English, reliable under pressure, and confident working within structured, target-driven environments.

Experience

Support Worker – Children's Residential Home - Cardiff

(2025-11)

Supporting young people with emotional and behavioural needs in a residential setting.
Using de-escalation techniques and calm communication during challenging situations.
Following safeguarding procedures, care plans, and organisational policies.
Maintaining accurate daily records and shift handovers.

Insurance Representative - Admiral Group - Cardiff

(2022-11 - 2023-04)

Delivered high-quality customer service within a regulated insurance environment.
Handled customer enquiries with empathy, professionalism, and accuracy.
Used internal systems to manage customer information and documentation.
Followed strict data protection, compliance, and company procedures.
Worked to performance expectations while maintaining customer satisfaction.

Support & Communication Roles (Education) - Teaching Personnel / Ysgol Gymraeg Casnewydd

(2018 - 2024)

Provided classroom and 1:1 support to children with autism, ADHD, and additional needs.
Supported emotional regulation and positive behaviour using clear communication.
Worked collaboratively with teachers and support staff.
Maintained safeguarding standards and professional boundaries.

Key Holder / Beauty Artist - Morphe - Cardiff

(2023 - 2024)

Delivered face-to-face customer service in fast-paced environments.

Customer Service Assistant - Spar - Cardiff

(2021)

Delivered face-to-face customer service in fast-paced environments.