Cherry Jane Ageas hook

Performance-driven Payroll Specialist with advanced expertise in UK payroll legislation, statutory payments and compliance. Achieved the Chartered Institute of Payroll Professionals qualification, demonstrating a strong commitment to professional development. Skilled in ResourceLink, Oracle, SAP, MyHR payroll systems and Microsoft Office applications, with proven capability to analyse complex data, resolve high-risk payroll queries and maintain exceptional accuracy in high-volume environments.

Recognised for clear communication, stakeholder management, team development and a proactive approach to process improvement, UAT testing and workflow optimisation.

Payroll Subject Matter Expert - Serco Group PLC - Solihull

(2021-07)

• Provide deep technical payroll expertise with advanced knowledge of UK legislation, statutory payments and compliance.
• Act as a trusted escalation point for complex, sensitive, and high-risk payroll queries.
• Investigate discrepancies, identify root causes, and implement corrective actions.
• Guide colleagues on payroll system functionality across ResourceLink, SAP, MyHR and Microsoft Office.
• Support UAT testing, system changes, and workflow enhancements.
• Communicate technical payroll requirements clearly to stakeholders.
• Collaborate with HR, Finance, IT and operational teams.
• Coach colleagues and strengthen team capability.
• Meet strict deadlines in a fast-paced, high-volume environment.

Part-time Cleaner - First Image Cleaning

(2020-06 - 2021-06)

Maintained high standards of cleanliness and reliability while working independently and meeting agreed service schedules.

Payroll & Office Management

(2015-02 - 2019-11)

• Delivered weekly and monthly payroll runs.
• Provided payroll advice to management and staff.
• Supported accounts with invoicing, collections, and account updates.
• Managed secretarial duties including bookings, deliveries, and minutes.
• Assessed cash-advance requests based on ability to repay and previous requests.
• Demonstrated strong attention to detail and investigation skills.
• Communicated effectively with internal and external stakeholders.

Level 5 CIPP Foundation Degree - Payroll Management (2026)

Level 3 National Certificate - Workplace Mediation (2026)

Level 3 CPD - UK Payroll Management & Systems (2020)

Bachelor of Science - Information Management (2014)

High School Diploma - Information Management, Information Technology, Economics, Accounting, Political Science, Mathematics, English