Shift Lead at 7-11 (2025-04 – 2025-11)
Managed shift operations at convenience store location with focus on customer service, inventory management, and staff training.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Maintained accurate records of incoming and outgoing merchandise to facilitate efficient inventory management
- Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
- Implemented a rotation system for perishable items to minimize waste and maximize freshness
- Utilized handheld scanners or other technology tools to track inventory levels and update stock records
- Managed backstock areas by organizing products according to category, expiration date, or other criteria
Traffic Control Supervisor at Metro Traffic Solutions (2022-05 – 2025-04)
Supervised and managed construction projects from inception to completion, ensuring adherence to timelines, budgets, and safety standards.
- Managed and supervised construction projects from start to finish, ensuring adherence to project timelines and budgets
- Coordinated with clients to understand their specific requirements and provided regular updates on project progress
- Resolved any issues or conflicts that arose during construction by implementing effective problem-solving strategies
- Conducted regular site inspections to monitor work progress, identify potential risks or delays, and implement corrective actions as needed
- Developed strong relationships with key stakeholders including clients, contractors, suppliers/vendors through effective communication and collaboration
- Implemented safety training programs resulting in zero lost-time accidents over a period of XX years
- Served as the primary point of contact for client communications, addressing concerns and ensuring customer satisfaction
- Developed and maintained strong relationships with local authorities, obtaining necessary permits and approvals for construction projects
- Conducted regular meetings with project teams to review progress, address challenges, and provide guidance as needed
Unarmed Security Officer at Citadel Security (2019-09 – 2022-05)
Provided security services including patrol, surveillance, incident response, and customer service at assigned facility.
- Patrolled assigned areas to monitor for any suspicious activity or potential security threats
- Responded promptly and effectively to alarms, emergencies, and incidents on the premises
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent theft or illegal items from entering the premises
- Collaborated with local law enforcement agencies when necessary to address security concerns or incidents
- Provided excellent customer service by assisting visitors with directions, information, and general inquiries
- Documented all incidents, accidents, or unusual occurrences in detailed written reports for further investigation
- Assisted in conducting employee bag checks at designated checkpoints as part of company policy
- Collaborated with colleagues during shift changes to exchange important information regarding ongoing investigations or potential risks/threats identified during previous shifts
- Escorted employees or visitors who required assistance within the premises after hours
- Demonstrated strong observation skills by identifying suspicious behavior patterns among individuals on-site
- Assisted in resolving conflicts between customers/visitors when necessary while maintaining a calm demeanor
- Collaborated with the security team to develop and implement strategies for improving overall site security
- Maintained a professional appearance and demeanor at all times while representing the company
- Responded to medical emergencies by administering basic first aid until medical professionals arrived on-site
Traffic Control Supervisor at Cc Enterprises (2013-07 – 2019-09)
Managed and supervised multiple construction projects, leading teams and coordinating with contractors and vendors.
- Managed and supervised construction projects from start to finish, ensuring adherence to project timelines and budgets
- Led a team of XX construction workers in the successful completion of multiple projects simultaneously
- Resolved any issues or conflicts that arose during construction by implementing effective problem-solving strategies
- Conducted regular site inspections to monitor work progress, identify potential risks or delays, and implement corrective actions as needed
- Developed strong relationships with key stakeholders including clients, contractors, suppliers/vendors through effective communication and collaboration
- Managed multiple subcontractors/vendors simultaneously, coordinating their activities to ensure seamless workflow on construction sites
- Mentored junior staff members by providing training opportunities and guidance on best practices in construction management
