Chester Hercock

Designing, configuring and implementing circuits for business customers, primarily working at layer 2 & 3 of the OSI model. Highly experienced working with Cisco hardware and IOS, configuring VLANs and routing protocols (BGP, OSPF, MPLS); network protocols; as well as configuration and support of other LAN & WAN technologies.

Provisioning Network Engineer - Virgin Media

(2021-09)

Designing, configuring and implementing circuits for business customers, primarily working at layer 2 & 3 of the OSI model. Highly experienced working with Cisco hardware and IOS, configuring VLANs and routing protocols (BGP, OSPF, MPLS); network protocols; as well as configuration and support of other LAN & WAN technologies.

• Troubleshoot and provide effective communication to field engineers to efficiently resolve issues encountered on site. Configuration of routers and switches
• Experience with Meraki dashboard when installing SIA (Smart Internet Access)
• DIA Automation Project. Collaborated with project team across departments to develop an automated system to install DIA (dedicated internet access) for business customers. Reduced engineer time on installs to increase efficiency and improve customer experience
• IP Project to identify location of missing IPs. Recovered 10,000 IPs through investigation of location and status
• Managing daily scheduled installations including preinstall preparation to tight deadlines
• Monitor technical query forum, proactively investigate, diagnose and fix a variety of network issues
• Highly experienced using back-office systems including SAM for cisco and knowledge on IPSA

Apprentice Network Engineer - Virgin Media

(2019-09 - 2021-09)

• Applying course learned network fundamentals to network design tasks
• Advancing Microsoft Office skills including Excel, Word and Outlook
• Managing queue of work including upgrading networks and working to business SLAs
• Assisted in configuring routers and switches at new customer locations
• Shadowing Network Engineers across Activate department
• Developing troubleshooting techniques
• Pre-install tasks including circuit design and architecture

Facilities and Post Room Operative - Diligenta

(2018-04 - 2019-09)

• Administrative support across departments and timely delivery of correspondence
• Physical banking on behalf of Finance Department, driving company vehicle
• Mail handling involving sorting, scanning and distribution including confidential documents
• Organisation of mailroom systems to support company operations
• Maintenance and movement of office equipment

Level 4 Network Engineering - Accelerate People (Estio) (2019 - 2021)

BTEC Level 3 Business Studies - Business Studies - Arthur Mellows Village College (2013 - 2015)

A-Level - Media Studies - Arthur Mellows Village College (2013 - 2015)

A-Level - Sports Studies - Arthur Mellows Village College (2013 - 2015)

GCSEs - Arthur Mellows Village (2008 - 2012)