Housing and Refugee Resettlement Officer - Lewisham Council (Ackerman Pierce)
(2024-01)
- Supported vulnerable refugee families through coordinated multi-agency support and safeguarding-focused interventions.
- Worked collaboratively with Children's Services, schools, social care, health professionals and community organisations.
- Supported families to access education services, ESOL provision, children's centres and healthcare services.
- Conducted needs and risk assessments and implemented tailored support plans.
- Managed complex caseloads involving safeguarding concerns, trauma and mental health needs.
- Maintained detailed case records and performance reports.
Housing Assessment Officer - Wandsworth & Richmond Council (Adecco Group)
(2023-10 - 2024-12)
- Managed housing applications and assessments for vulnerable individuals and families.
- Conducted home visits, investigations and needs assessments.
- Worked alongside Children's Centres and external agencies to improve client outcomes.
- Provided empathetic advice and guidance to vulnerable applicants experiencing housing instability.
- Supported vulnerable homeless applicants with risk assessments and support planning.
Tenancy Sustainment & Homeless Prevention Officer - Croydon Council
(2022-04 - 2023-10)
- Delivered early intervention support to vulnerable individuals and families at risk of homelessness.
- Conducted regular home visits to assess wellbeing and safeguarding concerns.
- Worked collaboratively with landlords and statutory services to sustain tenancies.
- Supported clients with budgeting, welfare support and access to services.
Night Support Worker – Mental Health - One Housing Group
(2022-10 - 2023-09)
- Supported vulnerable adults experiencing mental health challenges.
- Managed safeguarding concerns, incidents and crisis situations.
- Facilitated life skills and wellbeing support sessions.
- Worked alongside external care coordinators and healthcare professionals.
Teaching Assistant / Autism Support - Employment Plus
(2017 - 2020)
- Supported children with autism spectrum disorder and additional learning needs within classroom settings.
- Assisted teachers with classroom preparation and adapting learning materials.
- Supported children requiring emotional, behavioural and educational support.
- Helped maintain safe and inclusive learning environments.
Supported Housing Officer – Young Parents Service - Centrepoint Soho
(2017 - 2020)
- Supported vulnerable young parents and their babies within supported accommodation services.
- Worked collaboratively with social workers, healthcare professionals and external agencies.
- Conducted support planning, safeguarding interventions and risk assessments.
- Attended multi-agency meetings to review progress and coordinate support for families.
Supported Housing Officer - Centrepoint Soho
(2015 - 2017)
- Supported vulnerable young people aged 16–25 with housing, wellbeing and independent living.
- Worked with clients to develop realistic support plans and risk assessments.
- Identified safeguarding concerns and worked with external professionals to improve outcomes.
- Facilitated workshops and support sessions promoting independence and wellbeing.
Housing Sustainment Coordinator - YMCA Thames Gateway
(2020 - 2020)
- Supported vulnerable young people aged 16–25 to develop independent living skills.
- Supported clients with benefit, health and housing-related issues.
- Worked collaboratively with councils and external agencies to support move-on accommodation.
- Conducted support planning and safeguarding interventions.
