Chinedu Ukpabi

I am a detail-orientated, proactive, creative, and solution-focused individual; I am an effective communicator with experience collaborating with individuals from diverse backgrounds and cultures. I bring a professional and proficient demeanour to every role, building strong rapport, adaptability, approachability, maintaining positive working relationships with colleagues and clients. I have extensive knowledge of administrative procedures, systems and processes including proficiency in a range of Microsoft Office programs.

I can easily execute clerical assignments of a complex and confidential nature and possess a resilient professional and competent demeanour; I am also adept at multitasking, which has led to multiple responsibilities that have been placed within my reach and I have executed these duties effectively and efficiently.

Home Agent - Sensee – AA Breakdown

(2021-11 - 2024-05)

• Attending to initial breakdown calls in a call centre environment over the course of a shift.
• Responding to ringbacks concerning updating members on ETAs, locations or cancelling breakdown jobs.
• Upgrading members policies dependent on their needs to provide immediate service, e.g. I spoke to an agitated customer having informed them of their need to upgrade and received pushback regarding price, waiting times etc; I explained to them in a calm manner what the price is made up and their right to refuse so they know exactly what they're paying for; which calmed the situation down greatly.
• Transferring callers to specific departments within the company based on their call requirements.

Branch Administrator - SCS

(2017-09 - 2019-10)

As branch administrator, I was given the main responsibilities of managing the back office and all necessary customer issues as well as organising of customer documents.

• Answering telephone calls and handling queries/issues and liaising with different departments for effective resolution. I hit inbound call handling targets of 75%+ daily in this role.
• Responding to emails from within the company and from customers and liaising with the necessary departments for swift and effective resolution.
• Organising customer documents in an organised filing system for simple and quick reference and monitoring of order progress until delivery.
• Organising new deliveries into store and clearance items for customer delivery.

Operations Team Member - Marks & Spencer

(2016-12 - 2017-01)

In this role I had the main responsibility of managing deliveries into the back-end warehouse for shop-floor display.

• Facilitating and organising new deliveries into back-end warehouse in preparation for display and sale on shop floor.
• Maintaining a steady supply of trolleys and baskets at entrance for customers.
• Attending to customer queries on shopfloor and facilitating and was able to resolve 90% of customer queries.
• Organising large-scale deliveries within a team
• Working in a team which demands attention to detail and good inter-personal skills
• Paying close attention to customer requirements for a seamless shopping experience.

Volunteer Store Assistant - North London Hospice

(2013-08 - 2014-02)

• Unpacking and sorting new stock deliveries.
• Arranging goods in displays and on shelves.
• Rotating and replenishing stock.
• Promoting products and undertook regular merchandising of products.
• Met over 70% of sales targets.
• Keeping the store clean and tidy and consistently performed to a high standard in the workplace and appreciated working in a team environment.

Diploma - Economics - London Metropolitan University (2009-10 - 2012-06)

A-Levels - Psychology, Economics & English - Barnet College (2007-09 - 2009-06)

GCSEs - English, ICT and Science - The Compton School (2002-09 - 2007-06)