Chinelo Anene

Customer-focused hospitality professional with over 3 years of experience in front of the house work, residentiall companies bookings, and front-of-house operations. Skilled at delivering exceptional customer service in high-pressure environments, ensuring seamless check-in processes, and creating memorable guest experiences. Known for strong communication, organisation, and a warm, professional manner.

Concierge - Otto Bureau Ltd

(2023-01 - 2025-01)

• Managed guest check-ins and bookings, ensuring a smooth and efficient arrival process.
• Assisted guests with luggage and provided attentive support throughout their stay.
• Maintained security procedures by checking and safeguarding guests' belongings.

Receptionist / concierge - Event Model Management

(2024-09 - 2025-09)

• Managed check-ins by scanning tickets and verifying bookings for high-profile events.
• Directed guests to correct locations and ensured smooth event flow throughout each occasion.
• Delivered professional front-of-house support in fast-paced, high-footfall environments.
• Maintained a welcoming, organised atmosphere for all attendees.

Front of the house - Kadesh Care Ltd

(2023-04 - 2023-12)

• Welcomed visitors to the care home and managed the check-in process with warmth and professionalism.
• Guided visitors to residents allocated rooms, ensuring a calm and supportive experience.
• Scheduled and organised visiting appointments efficiently, maintaining accurate records.