Housing / Tenancy Sustainment Officer - Hounslow Borough Council - Hounslow
(2026-06)
Deliver tenancy sustainment and homelessness prevention services to residents at risk of losing their accommodation.
- Assess residents' housing circumstances, tenancy risks, support needs and barriers to maintaining accommodation.
- Provide practical advice and intervention to prevent tenancy breakdown, eviction and homelessness.
- Work closely with residents, landlords, housing providers, social services and partner agencies to develop sustainable housing solutions.
- Manage complex cases involving rent arrears, tenancy issues, vulnerability, safeguarding and risk of homelessness.
- Support residents to understand their housing rights, responsibilities and available housing options.
- Liaise with internal council departments and external agencies to coordinate appropriate interventions and support.
- Maintain accurate and comprehensive case records in accordance with council policies, statutory requirements and data protection legislation.
- Monitor cases and take timely action where risks escalate, including safeguarding concerns and potential loss of accommodation.
- Prepare case information, assessments, reports and recommendations to support effective housing decisions.
- Promote early intervention and preventative approaches to reduce repeat homelessness and tenancy failure.
- Contribute to partnership working and multi-agency meetings to achieve positive outcomes for residents.
- Ensure all interventions are delivered fairly, professionally and in accordance with relevant legislation, policies and procedures.
Scheme / Community Manager - Peabody
(2025-04-29)
Manage the day-to-day operation of sheltered and supported housing schemes, ensuring a safe, secure and welcoming environment for residents.
- Provide leadership and coordination across housing, resident wellbeing, property management and support functions.
- Monitor resident needs, tenancy issues, safeguarding concerns and risks, taking appropriate action and escalating matters where required.
- Conduct regular resident wellbeing checks and support residents to maintain independent living.
- Coordinate repairs, maintenance, health and safety inspections and contractor activity.
- Respond effectively to resident complaints, enquiries and tenancy-related issues.
- Maintain accurate records, incident reports, compliance documentation and case information.
- Work closely with local authorities, healthcare professionals, social care teams and voluntary-sector organisations.
- Organise resident engagement activities and community initiatives to reduce isolation and promote community cohesion.
- Promote high standards of customer service and ensure residents receive appropriate support.
- Identify emerging risks and coordinate appropriate interventions to maintain resident safety and service quality.
Sustainment Support Worker - The Salvation Army – Shepton House
(2025-10-21 - 2026-04)
Supported homeless and vulnerable individuals to obtain and sustain suitable accommodation.
- Provided housing advice and practical support to help residents understand housing decisions, review rights and available remedies.
- Assisted clients with housing applications, budgeting, rent payments and understanding tenancy agreements.
- Supported clients to access private rented accommodation and develop sustainable housing solutions.
- Built effective relationships with landlords, letting agents and housing providers.
- Assisted with deposit schemes, rent-in-advance arrangements and other tenancy-start-up support.
- Provided ongoing tenancy sustainment support to prevent repeat homelessness.
- Supported individuals leaving hostels, shelters and supported accommodation to transition successfully into independent living.
- Worked with clients experiencing complex needs, including mental health difficulties and substance-use recovery.
- Managed a caseload independently while maintaining accurate and confidential case records.
- Gathered, verified and submitted supporting evidence for housing applications and reviews.
- Liaised with local authority housing teams, legal advisers and partner agencies.
- Applied knowledge of the UK housing system, social housing and private rented sector.
- Used strong communication, negotiation and problem-solving skills when working with landlords and other stakeholders.
Housing Sustainment & Resettlement Officer / Hub Case Worker - Newham Integrated Rough Sleeping Support Service
(2024-12 - 2025-10)
Supported individuals experiencing rough sleeping and complex housing circumstances.
- Carried out homelessness assessments and eligibility checks for individuals presenting as homeless or at risk of homelessness.
- Reviewed housing options decisions and contributed to statutory review submissions.
- Prepared detailed case summaries, evidence packs, referral documentation and recommendations.
- Liaised with borough housing authorities to secure interim, relief and move-on accommodation.
- Managed complex cases involving rough sleeping, NRPF and multiple local authority interfaces.
- Worked collaboratively with housing authorities, accommodation providers and specialist support agencies.
- Addressed complaints, disputes and housing-related concerns in accordance with policy and procedure.
- Maintained accurate case records and ensured appropriate follow-up of referrals and housing interventions.
Lead Worker / Implementation Support Officer - Thames Reach – Hounslow Floating Support - Hounslow
(2022 - 2024-12)
Led on complex homelessness and housing cases involving vulnerability, risk and statutory housing duties.
- Supported service users to challenge homelessness decisions through representations and statutory review processes.
- Analysed housing legislation, case law, statutory guidance and supporting evidence to inform recommendations.
- Responded to urgent situations including eviction threats, failures in relief duties and safeguarding concerns.
- Prepared comprehensive written reports, case summaries and recommendations for senior management and partner agencies.
- Coordinated multi-agency interventions to secure appropriate housing and support outcomes.
- Provided guidance and support to colleagues dealing with complex housing cases.
- Monitored casework to ensure compliance with legislation, organisational policy and best practice.
- Built effective working relationships with local authorities, housing providers and external agencies.
Business Development Manager – Remote - MCT Africa – Johannesburg, South Africa - Johannesburg, South Africa
(2019 - 2024)
Managed business development activities and stakeholder relationships within a complex regulatory environment.
- Conducted structured analysis of contracts, documentation and regulatory frameworks.
- Prepared detailed reports, recommendations and management information for senior stakeholders.
- Managed confidential and sensitive information with a strong focus on accuracy and compliance.
- Coordinated activities across multiple stakeholders and maintained audit-ready documentation.
- Demonstrated strong organisational, analytical and communication skills in a remote working environment.
Senior Support Worker / Housing Officer - Hestia Housing – Hounslow, London - Hounslow, London
(2017 - 2019)
Delivered housing management and homelessness prevention services to high-need service users.
- Completed assessments relating to housing need, vulnerability and risk.
- Supported statutory homelessness applications, reviews and complaint processes.
- Liaised with local authorities, legal services, housing providers and support agencies.
- Worked collaboratively with housing authorities, accommodation providers and specialist support agencies.
- Addressed complaints, disputes and housing-related concerns in accordance with policy and procedure.
- Maintained accurate case records and ensured appropriate follow-up of referrals and housing interventions.
- Assisted residents to resolve tenancy and housing-related problems.
- Maintained detailed case files suitable for audit, review and legal scrutiny.
- Supported vulnerable residents to access appropriate accommodation and sustain their tenancies.
Project Worker - Sanctuary Supported Living – London - London
(2015 - 2017)
Supported residents with homelessness prevention, housing options and tenancy sustainment.
- Assisted residents to understand housing rights, responsibilities and available accommodation.
- Gathered evidence and prepared case notes relating to housing decisions.
- Advocated for residents in discussions with local authority housing departments.
- Worked with partner agencies to address housing, welfare and support needs.
Senior Mental Health Support Worker - Lime Social Care Ltd – Chessington - Chessington
(2010 - 2015)
Supported individuals with complex needs experiencing housing instability and vulnerability.
- Completed risk assessments and maintained accurate support and case records.
- Worked with professionals and external agencies to coordinate appropriate interventions.
- Supported individuals to develop independence, manage risks and access appropriate services.
- Produced accurate reports and documentation in line with organisational and statutory requirements.
