Infrastructure Engineer at Twaraa Technolgy and Services Ltd (2025-01 – Present)
IT Infrastructure Engineer specializing in Microsoft Azure, including Azure App Service Plans, App Configuration, Key Vault, Azure SQL Server, and Azure Front Door, alongside VMware/ESX and Microsoft 365 technologies. Experienced with Microsoft Intune and Microsoft Defender for endpoint management and security. Expert in patching, backups, security, high-availability systems, and rapid incident resolution.
Skilled in troubleshooting, performance optimization, automation, and root cause analysis, delivering secure, reliable, and efficient IT operations in fast-paced environments.
- Supported Azure and Microsoft 365 environments, ensuring high availability and smooth day-to-day operations
- Managed devices and endpoint policies using Microsoft Intune, including device compliance, application deployment, and security configurations
- Monitored and enhanced endpoint protection using Microsoft Defender, improving threat detection and security posture
- Performed server patching, backups, and disaster recovery tasks, improving system resilience and reducing downtime
- Troubleshot infrastructure and user issues, delivering quick resolutions in a fast-paced environment
- Managed Azure costs through monitoring and optimization, minimizing unnecessary spend
- Maintained clear technical documentation and provided handover support for operational continuity
IS Analyst at ONEADVANCED (2019-01 – 2025-01)
Play key role managing and optimising IT infrastructure, including servers, networks and databases, to ensure uninterrupted delivery of critical solutions to clients for this innovative technology and Services Company. Collaborate with multifunctional teams to implement and support secure, scalable systems in line with healthcare industry regulations.
- Provide advanced troubleshooting for complex IT issues escalated from 1st and 2nd line support
- Manage servers, networks, database, backup and enterprise systems, ensuring high availability and performance
- Implemented and managed VMware vSphere/ESXi infrastructure, reducing physical footprint by 40%
- Install, configure, and maintain hardware, software, and cloud-based solutions
- Collaborate with development and infrastructure teams on system upgrades and integrations
- Monitor and resolve security incidents and perform vulnerability assessments
- Enhanced cybersecurity posture by managing firewall rules, updating security protocols and addressing vulnerabilities
- Established and enforced best practices for governance, security and compliance across Azure and M365 ecosystems
- Designed and managed Microsoft 365 (M365) solutions, including SharePoint Online, Exchange Online and Microsoft Teams, to enhance collaboration and productivity
- Utilized Azure Migrate to assess, plan, and execute the migration of legacy applications from VMware to Azure IaaS
- Maximised data integrity and business continuity having implemented Veeam backup, recovery and disaster recovery solutions
- Provided high-quality technical support to internal and external stakeholders, ensuring swift resolution of complex technical issues and user satisfaction
- Reduced system downtime and enhanced operational resilience having led incident resolution and root cause analysis
- Improved network and system performance via troubleshooting, configuration and maintenance of hardware / software
- Automated routine administrative tasks in both on-premises and Azure environments via development and maintenance scripts
- Documented technical procedures and resolutions, building a knowledge base that improved team efficiency and reduced repeat incidents
- Managed incidents and service requests through ticketing systems, ensuring SLA compliance
- Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials
3rd Line Support Engineer at FLUENT2 LTD (2019-01 – 2019-12)
Provided advanced third-line support across a broad technology stack, including MS Exchange, Office 365, Azure, VMware, Hyper-V, SQL Server, Windows Server environments, networking solutions, Active Directory, firewall management and storage. Drove continuous improvement and high-quality service delivery for a diverse UK-wide customer base. Scoped, managed and implemented process changes across multiple customer environments.
- Reduced downtime and enhanced client satisfaction having delivered rapid resolution of complex IT issues
- Increased operational capabilities and revenue potential by expanding Service Desk function into a managed service provider
- Minimised impact on critical business operations by overseeing proactive incident management and root cause analysis
- Mentored and supported staff to elevate technical proficiency and overall performance
IT Executive at WOCKHARDT PVT LTD (2017-01 – 2018-12)
Demonstrated expertise in server administration, network management, IT security and database administration. Provided back-end application support, led database SQL log-shipping and backup initiatives and maintained high availability via file server and virtual machine backups using Net Backup and Symantec Backup Exec.
- Strengthened architecture security having project managed Azure cloud application deployments, alongside anti-virus updates and virus removal tools for all clients
- Configured file server / NAS storage RAID / DB replication for a dedicated Disaster Recovery site; achieved near-zero data loss
- Managed network design and security using VLAN and routing; supported CCTV, DVR / NVR infrastructure and backup solutions
- Maintained VMware virtual machines and physical server resources, ensuring optimal resource utilisation and uptime
- Provided server, database and network support to remote locations, balancing competing priorities under strict deadlines
- Maximised connectivity having supported routers, wireless access points, L2/L3 switches and MPLS links
- Oversaw network peripherals within budgetary constraints, managing software procurement and licensing
- Coordinated Active Directory administration to allocate and maintain user roles for seamless access control
- Mitigated threats and maximised security posture having configured firewall rules and distilled logs daily
- Facilitated deployment of new application patches by configuring and testing servers prior to full rollout
System Administrator at MULJIBHAI PATEL UROLOGICAL HOSPITAL (2009-01 – 2017-12)
Showcased a positive response to pressure in a 24x7 environment. Contributed to high-level technical projects supporting systems administration; proactively identified and mitigated risks. Configured and maintained database replication, deployed virtual servers, administered Microsoft 365 and optimised network performance and security.
- Implemented disaster recovery strategies, including database mirroring and Windows failover clustering, achieving near-zero downtime for mission-critical systems
- Maximised operational efficiency via proactive database performance monitoring, tuning and capacity planning; optimised resource utilisation and swift issue resolution
- Installed and configured RAID for file servers and storage; improved data redundancy, enhanced performance and reduced risk
- Strengthened network security and reduced potential threats by configuring granular firewall rules, QOS settings, VLAN segmentation and routing protocols
- Deployed Windows updates and vSphere Hypervisor patches across multiple sites; safeguarded infrastructure security and minimising vulnerabilities
- Supported Office 365, Windows, Mac and mobile device management to maximise end-user experiences and productivity
- Coordinated hardware deployments, including servers, printers and audio-visual equipment
