Chizoba Azonobi

Customer-focused 2:1 Business and Management graduate with several years of experience in a busy hospital environment, combining client service, administration and problem-solving. Confident handling enquiries, building rapport and managing competing priorities with accuracy and professionalism. Regular gym-goer with a genuine interest in fitness and wellness, seeking a Front of House & Client Support role where strong communication, organisation and service can contribute to an excellent client experience.

Operations & Performance Improvement Assistant - Placement Year at Springfield University Hospital - Sodexo (2024-09 – 2025-08)

Supported day-to-day operations in a fast-moving service environment, managing priorities accurately and helping maintain a reliable experience for patients and internal stakeholders.

• Built strong relationships through proactive communication, active listening and a professional approach to understanding individual needs and resolving issues.
• Maintained accurate records and analysed operational data in Excel, demonstrating strong administration, numeracy and attention to detail.
• Conducted cost-benefit and feasibility analysis, presenting clear numerical evidence to support operational decisions and process improvements.
• Took ownership of a process-improvement initiative, using initiative and a solution-focused approach to improve efficiency and service delivery.

Catering Assistant at Springfield University Hospital (2021-08 – Present)

• Deliver high-volume face-to-face customer service, welcoming and communicating with a wide range of patients, visitors and colleagues in a professional and approachable manner.
• Handle enquiries and resolve issues by listening carefully, understanding individual needs, explaining options clearly and finding practical solutions.
• Multi-task effectively during busy periods while maintaining high standards, accuracy and a calm, positive approach.
• Work closely with colleagues to ensure smooth daily operations, demonstrating reliability, punctuality, flexibility and strong teamwork.

BSc (Hons) in Business and Management – Aston University (2022-09 – 2026-07)

BTEC Level 3 in Business – Christ The King Emmanuel Sixth Form College

GCSEs – Westminster City School