Chizoba Onwuachusi

I am an analytical, people-focused professional with a strong background in healthcare, public health research, emergency response and customer service. I thrive in high-pressure environments and handle sensitive information with accuracy, discretion and professionalism. I am known for delivering compassionate support to vulnerable individuals while maintaining exceptional service standards.

I am confident using a wide range of IT systems and navigating administrative and organisational workflows, and I adapt quickly to new processes and team environments. I work collaboratively, communicate clearly, and stay focused on achieving positive outcomes. I am now looking to apply my transferable skills in healthcare administration, public health or customer-focused roles where I can continue making a meaningful impact.

Volunteer Telephone Buddy - Macmillan Cancer Support - Dundee

(2025-06)

• Provide regular emotional support, companionship and active listening to individuals affected by cancer, helping reduce isolation and promote wellbeing.
• Build trust and positive rapport with vulnerable service users through compassionate, person-centred communication.
• Maintain accurate notes and uphold strict confidentiality and safeguarding standards in line with Macmillan policies.
• Respond sensitively to changes in a service user's emotional or practical needs, escalating concerns appropriately where necessary.
• Demonstrate reliability, professionalism and consistency to ensure users feel supported and valued throughout their engagement with the service.

Volunteer - Westgait Church of Scotland - Menzieshill - Dundee

(2024-03)

• Support a range of church ministries, contributing to a warm, inclusive and community-focused environment.
• Assist with organising weekly activities, events and outreach programmes, helping ensure smooth delivery and positive participation.
• Provide practical support during services and community gatherings, demonstrating reliability, teamwork and strong interpersonal skills.
• Help maintain an organised and welcoming space through general administrative and setup tasks.
• Engage with members of the congregation and wider community, promoting connection and a sense of belonging.

999 Emergency Call Handler - BT - Dundee

(2022-06 - 2024-03)

• Responded to high-volume 999 emergency calls, rapidly assessing situations to determine the level of risk and the appropriate emergency service response.
• Utilised structured call-handling protocols to gather critical information efficiently, ensuring accuracy and clarity in life-threatening situations.
• Communicated calmly, clearly and professionally with distressed, vulnerable or highly anxious callers, helping stabilise situations while extracting essential details.
• Prioritised and escalated incidents based on severity, demonstrating strong decision-making and situational awareness under pressure.
• Maintained strict confidentiality, safeguarding and data-protection standards while handling sensitive personal information.
• Collaborated effectively with emergency services and colleagues to support seamless dispatch and incident coordination.
• Consistently met performance, quality and compliance targets while maintaining composure in a fast-paced, high-stress environment.

Call Handler - NHS24 - Dundee

(2022-02 - 2022-05)

• Accurately collected, recorded and updated critical patient information within NHS IT systems.
• Assessed and prioritised urgent cases, directing callers to clinical staff or appropriate NHS services.
• Provided calm, compassionate support while following structured triage protocols and safeguarding procedures.

Research Assistant - Dental Health Services Research Unit, University of Dundee - Dundee

(2021-01 - 2022-01)

• Conducted research and collaborated with academic and professional partners to support ongoing studies.
• Co-designed the second edition of the Smile4Life Guide for trainers, contributing to improved training resources.
• Assisted in developing evidence-based public health strategies through data analysis and literature review.

Dental Officer - Lagos State General Hospital - Lagos

(2011 - 2020)

• Assessed, diagnosed and treated patients, performing periodontal, restorative and minor surgical procedures.
• Delivered clear oral-health education and guidance to support prevention and informed treatment decisions.
• Maintained accurate clinical records and adhered to strict patient-safety and infection-control standards.

Master's degree - Dental Public Health - University of Dundee (2021)

Master's degree - Occupational Health, Safety and Environment - University of Birmingham