Customer Service Advisor Advanced - United Utilities - Warrington
(2024-01 - 2024-08)
- Answering inbound calls.
- Giving the best customer service and directing calls where they need to be.
- Inputting customer details on the system.
- Booking in appointments
Customer Service Representative (CSR) - William Hill
(2023-01 - 2023-12)
Provide exceptional customer service to clients, resolving queries and issues promptly and efficiently.
- Ensuring accuracy and professionalism in all interactions.
- Maintain a thorough knowledge of company policies, promotions, and products.
- In-depth knowledge of gambling laws and regulations
- Proficient in risk management and mitigation strategies
- Strong analytical and investigative skills
- Excellent communication and interpersonal abilities
- Experience with compliance management software
- Ability to conduct thorough audits and compliance reviews
- Familiarity with Anti-Money Laundering (AML) and Responsible Gambling (RG) practices
- Strong ethical standards and attention to detail
Supervisor - Betfred - Wrexham
(2022-05 - 2022-09)
- Summer Role
- Opening and closing the stores
- Ensuring Think 21 is adhered to at all times
Administrative Assistant - Elite Employment
(2017-08 - 2020-02)
- Stepped in as needed to supervise and manage daily operations of the establishment. Ensured compliance with company policies and procedures, maintaining a safe and secure environment.
- Handled cash management and reconciled sales reports.
- Supported the administrative team by managing calendars, scheduling appointments, and organising meetings.
- Handled incoming calls, emails, and correspondence, ensuring timely responses.
- Created and maintained filing systems, ensuring efficient retrieval of documents.
- Ensuring the ATS is updated and all candidates are fully compliant
- Coordinated new hire orientations, including preparing welcome packets and ensuring all necessary paperwork was completed
- Managed the flow of applications and resumes, ensuring timely follow-up and communication with candidates
Unemployed - Maternity Leave - Unemployed - Maternity Leave
(2024-09 - 2026-05)
- Took time away from work to raise my child and am now ready to return to employment with flexibility, motivation, and a strong work ethic.
