Chloe Bray

I am a hard-working individual who always gives 100% and loves meeting new people and engaging with customers. I am solution focused and always look for a way to solve any problems. I love being busy and will not stop until a task is complete.

In previous work experience, I have demonstrated good leadership skills, excellent communication skills and teamwork. I am polite and understand the importance of listening when dealing with customers or working as part of a team. I am a driven team member with skills in food and beverage service and front-of-house reception and always focused on providing high standards of service and enhancing customer experience.

I am always eager to try new things and develop new skills while in the workplace.

Floor Associate - Wetherspoons - St Austell, Cornwall

(2025-11 - 2026-04)

I started working here as a temporary part time worker.

• Delivering food and beverages to correct tables and providing speedy service
• Making sure that all plates and glasses are collected and taken in to be washed
• Keeping on top of general cleanliness through instructions on how to carry out each task and use of different equipment
• Making sure pub is looking clean and presentable before opening to public
• Listening to customers needs and concerns and providing excellent customer service

Hospitality Team Member - Eden Project - ST. AUSTELL, Cornwall

(2021-11 - 2025-07)

• Processed cash and card payments, providing correct change and feedback forms.
• Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
• Stayed in line with company procedures, processes and health and safety regulations.
• Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
• Delivered outstanding customer experience to meet and exceed customers' expectations.
• Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
• Kept front-of-house areas for clean, safe environment welcoming staff and customers.
• Maintained extensive knowledge of services, products and amenities to provide accurate information to guests.
• Remained composed during periods of high volume to preserve hospitable experience for guests.
• Complied with legal requirements to avoid risks, minimise disruption to business and promote safety and health of colleagues and guests.

Student - Real Ideas - ST. AUSTELL, Cornwall

(2021-08 - 2021-08)

While being a member of Real Ideas Organisation, I have taken part in their Food & Hospitality Intensive programme. During this course I have learnt about practical kitchen skills, knife skills, level 2 food safety, food around the world, skills needed to excel in food industries, learning about different roles within the industry and how to work as a team.

Hospitality Team Member - Lanhydrock Café - Bodmin, Cornwall

(2019-01 - 2020-01)

I worked here for two days per week as part of my Pathways to Employment course. My role as a café assistant required me to clean front of house & kitchen areas, complete regular stock rotation, restock fridges, ensure food safety standards were being met, take orders from customers and use the barista to make hot drinks.

• I also made sure that my team had enough stock of clean crockery and cutlery
• I would take orders to customers and listen to customers questions and queries.

Cafe worker - St Austell College Café - St Austell, Cornea

(2018-01 - 2019-01)

During my work experience at college café, I served hot and cold drinks, communicated with customers, ensured both the kitchen and front of house areas were kept clean and tidy and food safety standards were met.

A-Levels - English - Cornwall College (2014-09)

Pathways to Employment course - Cornwall College (2020 - 2020)

Certificate - Nail Tech Level 2 course - Cornwall College (2021 - 2021)

GCSEs - English - Pencalenick School (2013-09)