Manager
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Managed day-to-day operations of a high-volume bagel and coffee shop, overseeing staff, customer service, stock control, and food quality. Led and trained team members, handled scheduling and cash management, and ensured excellent customer experience while meeting sales and efficiency targets. Ensuring EHO and fire audits were passed with 5*. Due to site shutting down leaving this role.
Manager - The Steamhouse cafe
(2025-03)
Managed day-to-day operations of a high-volume bagel and coffee shop, overseeing staff, customer service, stock control, and food quality. Led and trained team members, handled scheduling and cash management, and ensured excellent customer experience while meeting sales and efficiency targets. Ensuring EHO and fire audits were passed with 5*. Due to site shutting down leaving this role.
Team leader - Gail's bakery
(2024-01 - 2025-02)
Assistant manager - CAFE ORI John Lewis
(2023-01 - 2023-05)
In charge of being manager's second hand, opening and closing the cafe, ensuring 3 audits were passed swimmingly from health and safety to hygiene.
Assistant manager - Caffè Nero
(2022-11 - 2023-01)
Leaving due to lack of hours and pay.
Beauty therapist - self employed - Cc beauty by Chloe
(2018-11)
Customer service representative, Sales agent - Mobile Phones Direct
(2018-04 - 2018-09)
At mobile phones direct, I handled complaints order request, checking stock, processing orders and dealing a 100 calls a day in and out. I was able to get top calls in the first three days for 2 weeks straight and I was promoted to Sales in just two months. I pride myself in my work always being noticed as it is always done to the best of my abilities and being able to present myself in organised matter at all times.
My strong points is definitely my ability to be able to get through to customers in a positive light even when it begins in a negative light or in stressful situations.
Primary school - American Embassy School, India (2008 - 2010)
Secondary school - International Community School, Singapore (2010 - 2014)
GCSE - Newbury college (2015 - 2016)
