Chloe Dunning

Reliable and highly motivated individual with proven track record of providing exceptional customer service and administrative support in a fast-paced environment. Excellent communication and organisational skills with strong attention to detail. Able to effectively multitask and prioritise responsibilities to ensure the smooth operation of administrative tasks to the satisfaction of clients and colleagues.

Administrative Assistant - Embroidered Treasures

(2019-09)

Employed within a busy e-commerce business.

• Invoice customers when appropriate and schedule appointments to collect goods.
• Excellent communication with people at all levels, internally and externally, including electronic, verbal and written instructions. For example, responded to client enquiries via email and telephone to reach a mutually beneficial outcome.
• Highly organised – confident in taking on additional responsibility.
• Engage with customers over the telephone to obtain necessary information to collaborate with all departments to provide support where needed and to sustain great customer service.
• Proficient with computer software including Microsoft office and all social media platforms.

Jewellery Maker - Gifts to Remember LTD

(2023-04)

Employed within a busy e-commerce business.

• Able to work as part of a close-knit team or individually, identifying members strengths and weaknesses and knowing how to utilise this to achieve the best result.
• Adjust to changing and unforeseen circumstances.
• Organisational skills, managing time and resources.
• Able to solve problems, working to deadlines and with limited resources.
• Get creative with strong attention to details

Counter Assistant - Barrons of Costessey LTD

(2014-06)

Employed within a fast moving and busy environment.

• Take and prepare orders accurately and serve customers efficiently.
• Interact positively with members of the public, recalling names to build a rapport and loyalty.
• Resolve customer complaints proactively.
• Maintain high standards, even when under pressure, as set out by the company.
• Operate cash registers with accuracy and process cash and card transactions.
• Share knowledge when assisting to train new employees.

Barista - Costa Coffee

(2016-07 - 2018-07)

Previous employment, working in a fast-paced environment.

• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Cleaned counters, machines, utensils and seating areas for immaculate café conditions.

Bachelor of Arts - Fashion design - Norwich University of the Arts (2019-07)

Diploma of Higher Education - Extended diploma in fashion and textiles - City College Norwich (2016-06)

GCSEs - Ormiston Victory Academy (2014-06)