Facilities Coordinator - Kudos - Warrington, UK
(2025-08 - 2025-10)
Temp contract
- Liaising with engineers and contractors
- Invoicing
- Calls and Emails
- Jeopardy management
- Raising jobs
Customer Service Advisor - Regenda Homes - Liverpool, UK
(2025-03 - 2025-08)
- Responsive Repairs
- Customer service
- Call handling (average 42 calls per day)
- Housing knowledge
- Liaising with external companies daily such as M&Y, Redwing, ACORN and many more
Senior Co-Ordinator - JC Construction - Huyton, UK
(2024-07 - 2024-12)
Temp Contract
- Planning day to day jobs for workers
- Filing and Paying Invoices
- Meetings with clients & companies we work with to give updates
- Managing jobs from EVOLVE (Riverside)
- Creating and Maintaining spreadsheets
Assistant Manager - Hampton by Hilton - Liverpool City Centre, UK
(2023-08 - 2024-06)
- Overseeing and Handling Check In/Check outs, Welcoming VIP's and completing daily checklists as well as daily briefings
- Duty Management
- Managing all hotel operations
- Reporting directly to Hotel Operations Manager. Covering all departments of the hotel; F/O, F&B, HSK, BAR, Reservations, Admin
Supervisor (Front Office/Partial F&B) - Burj Al Arab - Dubai, UAE
(2022-10 - 2023-01)
Referred by sister property, Jumeirah Beach Hotel.
- Managed front office operations and oversaw the openings of new restaurants and bars
- Welcomed VIP guests, scheduled work shifts, and provided staff promotions and warnings
- Handled check-ins and check-outs, conducted daily briefings, and managed UMA bar and events at the SAL pool and restaurant
Team Leader – Club Lounge (pre-opening team) - Atlantis the Royal - Dubai, UAE
(2022-06 - 2022-10)
Worked as part of the pre-opening team for Atlantis the Royal as team leader for the club lounge.
- Oversaw check-ins/check-outs, welcomed VIP guests, and assisted with the F&B department
- Conducted daily briefings and one-on-one meetings, ensuring the lounge was ready for the hotel's opening
Guest Services Executive/Departmental Trainer - Jumeirah Beach Hotel - Dubai, UAE
(2021-09 - 2022-06)
- Provided VIP check-in/out and restaurant bookings, delivering 5-star premium service
- Managed three daily events, fostering personal connections with guests and enhancing their experience
- Awarded "Shero of the Month" within three months of joining, recognized for outstanding performance
- Appointed as a departmental trainer, responsible for training new employees and reporting progress to the director of rooms
Receptionist/Sales Consultant - David Lloyd Leisure - Warrington, UK
(2020-01 - 2021-08)
- Worked in the sales and reception department. Conducted sales calls, booked appointments, and provided tours to potential new members
- Graduated from the in-house future leader program and delivered personalized, premium service
Food and Beverage Assistant - David Lloyd Leisure - Warrington, UK
(2019-03 - 2020-01)
- Provided premium customer service in the food and beverage department, gaining F&B sector experience
- Developed skills and knowledge related to the role
