Chloe Haylock

A qualified beauty therapist and recent experience of working in admin and reception in the dental industry. Enthusiastic, hardworking willing to learn new skills. Good verbal communication skills, Problem solving, Can work independently or as part of a team.

Self Employed Beauty Therapist - Beauty by Chloe.H

(2023-07)

Delivering client consultations and evaluating skin and body requirements to identify client needs. To make recommendations and deliver suitable treatments. Offering a range of treatments inclusive of facials, waxing, nail manicure, medical grade pedicures, gel manicures, LVL lash – lift and tinting. Supporting clients with the completion of medical questionnaires to flag any health issues or allergies. Booking clients appointments, greeting guests, attending to guest enquiries.

• Established and maintained a strong client base with 98% repeat business and a timetable of satisfied clients

Beauty Therapist - Beas Retreat

(2022-09 - 2023-07)

• Welcoming new and existing clients
• Ensuring all stock is well maintained
• Carrying out a range of treatments
• Identify and resolve any client related challenges or conflicts in a timely and in efficient manner

Receptionist - Antwarp Housemedical practice

(2017-03 - 2022-09)

• Respond to patient queries by telephone and in person and take messages for members of the clinical team
• Greet patients and log their arrival on the booking system to notify dentist
• Compose and post letters as directed by clinicians, using a professional tone, avoiding grammar errors
• Transcribe medical documents and upload to a secure digital database
• Communicate any delays or disruptions to appointments to patients, managing adverse response and offering apologies and reassurances
• Process cash/card transactions and send regular payment reminders to patients in line with practice policy
• Maintain accurate patient records
• Rearrange appointments using Exact /SOE software
• Uphold patient confidentiality when handling personal medical records in line with GDPR regulations
• Helping update paper diary to a digital system

Beauty Therapist - Self-employed

(2007 - 2017)

Worked self-employed as beauty therapist with breaks in career to have children.

NVQ Level 2 - Beauty Therapy (2012)

National Diploma - Media Makeup (2005)

Certificate - Media Makeup (2003)

GCSEs - A* to C including English Languages