Secretary
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Motivated and reliable professional with strong experience in customer service, administration, and team leadership. Proven ability to manage high workloads, resolve customer issues efficiently, and support team performance. Confident communicator with excellent organisational skills, seeking to progress within a dynamic company and continue developing professionally.
Secretary - Woodgate & Clark - Manchester
(2024-10)
Manage high volumes of inbound and outbound calls with policyholders. Handle multiple email inboxes and upload documentation across systems. Provide administrative support and maintain accurate records.
Energy Specialist (Smart Meter Lead) - Firstsource Solutions - Remote
(2023-11 - 2024-10)
Delivered end-to-end customer support, managed billing queries, complaints, and metering issues. Promoted to Smart Meter Lead, supporting team KPIs and coaching colleagues.
Customer Sales Representative - Interact CC - Wigan
(2021-05 - 2023-11)
Handled inbound calls, identified customer needs, achieved sales targets, and supported team training as acting assistant manager.
Customer Assistant - Oops Food Clearance Ltd - St Helens
(2020-10 - 2021-05)
Provided customer service, handled cash, maintained store standards, and supported stock replenishment.
Store Manager - Barnardo's - St Helens
(2019-10 - 2021-05)
Managed store operations, staff rotas, stock control, and financial processes while ensuring compliance with regulations.
Customer Service Assistant - Nutmeg Clothing - Chester
(2018-07 - 2019-10)
Maintained shop floor standards, assisted customers, and managed stock records using Excel.
GCSE - English - Elfed High School
GCSE - Mathematics - Elfed High School
