Chloe Laflamme

I am a motivated and adaptable automotive professional seeking to progress within the automotive sector. In my current position at Suzuki GB as a Technical Administrator. I have developed strong administrative and coordination skills by managing processes, documentation and liaising with people throughout the business nationwide and globally.

A key aspect of my role involves regular communication with Suzuki Motor Corporation (SMC), ensuring reports, updates, and vehicle-related information are shared accurately and on time. This experience has strengthened my attention to detail, confidence in professional communication, and ability to work with multiple stakeholders;

skills that translate well within a dealership environment. I am highly organised, quick to learn, and comfortable working both independently and as part of a team. I have previously balanced four part-time roles simultaneously, demonstrating excellent time management, reliability, and the ability to prioritise workloads effectively.

My achievements, including DofE Bronze and the Scouting equivalent, further reflect my teamwork, problem-solving abilities, and commitment to meeting structured targets. I am looking to progress my automotive administrative career within a CFAR dealership environment, where I can apply my skills across a range of functions, support day-to-day operations, and play an active role in delivering a professional and customer-first experience.

Technical Systems Administrator / Aftersales - Suzuki GB - Milton Keynes

(2025-07)

• Carry out general administrative tasks including paperwork preparation, data entry, file creation, email management, phone handling, and helpdesk ticket processing.
• Support the Technical Team with day-to-day operations while independently managing assigned processes and workload.
• Produce, proof, and publish technical bulletins, ensuring accuracy and timely distribution across the business.
• Handle inbound calls and email enquiries for Bikes, Boats & Quads (BBQ) and Automotive, providing clear communication and administrative support.
• Lead the Field Technical Information Report (FTIR) process, compiling detailed reports on technical issues and submitting them directly to global factories.
• Liaise professionally with Suzuki Motor Corporation (SMC) internationally via email; maintain updates, collaborate on cases, and support SMC staff visiting Suzuki GB.
• Coordinate with dealerships across Suzuki GB & Ireland as part of the FTIR process, organising collections and ensuring clear communication throughout.
• Manage incoming parts at the warehouse, including receiving, packing, preparing shipments, and organising invoices, pro-formas, and export documentation for return to factories.
• Provide additional support to the workshop coordinator, including filing, purchase order processing, and other administrative duties.
• Own and manage the company pool car fleet process; created documentation, implemented structured meetings, and streamlined workflows to improve efficiency and cross-team collaboration.

Fleet Administrator / Automobile - Suzuki GB - Milton Keynes

(2025-01 - 2025-07)

• Completing general admin tasks such as completing paperwork, data entry, creating files, sorting through and answering emails and phone calls
• My role as a fleet administrator varies from day to day, each day is different depending on volume and where vehicles are at in their process as I follow them from the time they are sent to us as quotes, factory ordering them to delivering them to the end user
• I answer phone calls which can be from lease companies to dealerships to end users, these phone calls range from delivery dates and ETA’s to customer queries and issues all of which I answer efficiently and satisfactory
• I calculate order prices from price lists depending on each vehicle and model and which price list the order may link to due to us having two types of pricings ensuring each vehicle ordered and quoted is priced and set up to the correct funder
• I am able to use several different softwares included in the fleet industry (fleet procure, select car leasing , leaselink…)
• I am part of a team in which handles all orders and quotes together ensuring each vehicles time with us is as short as possible as we try to get each vehicle to end user as soon as we can
• Completing the important documents and sending them out to the correct lease company, customer and dealership to ensure all vehicles leave us with the correct documents on time, this is vital in the automotive industry
• Liaising with dealerships, leasing companies, end users and colleagues to ensure all parts of the process of getting the vehicle out are completed and transport and then delivery is met at accurate times
• Identified areas for process improvement and implemented strategies that improved overall fleet efficiency such as creating a map that consists of only our dealerships to make releasing vehicles easier and more effective also helping to create and fill a log that my colleagues and I can quickly find data on vehicles in incase of customer queries and issues.
• Resolving fleet-related issues swiftly, maintaining operational continuity without impacting business functions
• Taking phone calls that come directly to Suzuki head office and directing people to the correct person for their issue or advising and helping with queries not in my role if the call comes through to the fleet line.
• Ensuring new Suzuki vehicles within the fleet adhered to manufacturer warranties and service requirements, minimizing repair costs and downtime.

Order Processor - Garrard Windows Ltd - Pitstone

(2024-10 - 2025-01)

• Completing general admin tasks such as completing paperwork, data entry, creating files, sorting through and answering emails
• My role at Garrard Windows varies day to day dependant on what is needed of me, this is due to the role being involved in the sale and production of products so depending on what the customer's request my day to day duties change
• I answer phone calls about the products the customers have ordered ensuring to explain and answer all questions asked effectively and concisely, i also phone up customers in relation to orders to ensure they get exactly the product they want with all the correct parts
• I calculate order prices from price lists of individual parts adding up and taking the correct percent deals off depending on the product
• I am able to use several different softwares included in the office side of the building industry (Logikal, WER calculators…)
• I handle my own tasks each day ensuring all emails, phone calls, orders and quotes I am required to do are completed by the end of each of my shifts ensuring my part of the work runs smoothly and effectively.
• Completing the paperwork for each order ensures every piece is correct to the order, always double checking the orders before I put them through to be processed so I do not need to have them back to change a code or such.
• Liaising with customers and colleagues to ensure a customer's order is exactly what they would like and that it can get to them at their desired dates.
• When putting work through I ensured I had a 100% success rate ensuring that no issues were found by the ‘checkers’, a ‘checkers’ role is specifically to check the paperwork for errors before it is put through to the factory ensuring the item gets to the customer exactly how they requested ensuring customer satisfaction

Administrator - Rachel Hill Resourcing - Leighton Buzzard

(2024-07 - 2024-10)

• Providing general admin support such as completing paperwork, data entry, scanning documents, photocopying and printing
• Using WORD, EXCEL and others to convert or create documents
• Managing and organising the system in which we keep all registered candidates to provide clear and concise way s to find information immediately
• Answering phone calls when needed and giving correct and concise information
• Handling private information to the correct standard ensuring the clients and candidates confidentiality is kept
• Sending out important documents via email such as invoices
• Uploading documents to specific computer programmes used by agencies (eclipse, indeed, reed and the companies direct website)

A-levels - Criminology, English Language and Sociology - The Cottesloe School

GCSE’ - Maths and English; every subject - The Cottesloe School