Experienced Customer Service Representative
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Experienced Customer Service Representative with years of experience in fast-paced retail and hospitality environments. Skilled in resolving customer inquiries, processing transactions accurately, and building rapport to enhance client satisfaction. Recognized for increasing customer retention through proactive problem-solving and a friendly approach. Proficient in POS systems, bringing strong communication and organizational skills to deliver excellent service and maintain brand loyalty.
Bar staff at Gordon Bennetts (2025-08 – Present)
Bar staff at Hogarths (2024-10 – 2025-07)
Customer service assistant at Clarks (2021-06 – 2024-02)
Floor supervisor at Play nightclub (2018-04 – 2019-06)
Work experience at Riverside aquatics and reptiles (2011-09 – 2012-01)
Job responsibilities included general care of all aquatic animals, cleaning, feeding, health checks. General care of all reptiles, handling, cleaning, health checks, feeding, also included maintenance of tanks/vivarium's, general shop care cleaning, preparation of feeds and hygiene upkeep. Customer service and advise
Floor staff at McDonalds (2011-08 – 2011-10)
Level 2 in Equine studies – Holme lacy college (2012-09 – 2013-07)
Level 2 in Animal care – Holme lacy college (2011-09 – 2012-07)
Level in IT – The Hereford academy (2008-09 – 2011-07)
GCSE in Equine studies – The Hereford academy (2008-09 – 2011-07)
GCSE in Math's, English – The Hereford academy (2008-09 – 2011-07)
GCSE in Science, History – The Hereford academy (2008-09 – 2011-07)
Level 2 in Functional skills – The Hereford academy (2008-09 – 2011-07)
