Chloé Massé

Conscientious employee with over 15 years of work experience. I have good interpersonal skills and work well in a team whilst being capable of initiative and working alone. My previous roles have required me to work in a variety of situations, which have demonstrated my adaptability and motivation as well as leadership skills.

Student Veterinary Nurse - Registered Veterinary Nurse - Vets for Pets - Farnborough

(2023-01 - 2026-12)

• Assisting in surgical procedures (anaesthesia monitoring, scrubbed nurse, schedule 3)
• Running and promoting nurse clinics
• Implementing weight loss clinics for patients and contributing to food sale increase in practice
• Inventory management and stock control, helping to reduce overall costs without compromising patient care
• Redesign of our emergency drugs calculator and anaesthesia monitoring sheets to make them more intuitive and improve patient care

Patient Care Assistant - Student Veterinary Nurse - Medivet - Lower Earley

(2020-01 - 2023-12)

• Reception duties with diary management and triaging conditions based on emergency
• Assisting with various case management for a variety of species including exotic animals
• Insurance claim handling

Spa manager - OneSpaWorld/Costa Cruises

(2019-01 - 2020-12)

• Oversight of a team of 8 to 18 therapists on board international cruise ships
• Reporting KPI to Sales and Revenue Director and working towards weekly targets (up to USD$95,000 p/w)
• Responsibility for efficient SPA promoting, team training, staff appraisal, stock management; while dealing with a multilingual clientele
• Public speaking onstage in various languages for up to 400 people
• General administrative duties such as filing, personnel onboarding, GDPR compliance and management of confidential/sensitive information

Fitness Instructor - OneSpaWorld/Costa Cruises

(2018-01 - 2019-12)

• Target driven role with direct customer interaction (up to €10,000 p/w)
• Conducting public health seminars, group classes and 1-2-1 consultation with guests in various languages
• Early recruitment onto management training scheme before end of contract

Hospitality and customer service roles - Various industries/locations

(2011-01 - 2017-12)

• Direct customer interaction
• Menu design and promotion, including introduction of a bilingual menu to attract foreign customers and increase income
• Rota management for a team of 4-12 people
• Stock management
• Charity events and fundraising

vTEC Level 3 Diploma - Veterinary Nursing (Companion animal) - MYF TRAINING LTD (2022-01 - 2025-12)

French Baccalaureat - Science Major, extra English (2007-01 - 2007-12)