Chloe

Highly organised administration professional with more than seven years of experience supporting busy, customer-focused environments. Skilled in diary management, client communication, financial administration, record keeping, process improvement and Microsoft Office. Experienced in managing teams across multiple departments, using Excel to run internal audits and present the data to management to ensure continuous improvement, organising daily tasks in order of importance and ensuring their completion by the deadline, and managing schedules and diaries to ensure smooth running of the practice by utilising PMS and recognised for delivering exceptional customer service while maintaining high levels of accuracy, confidentiality and organisation within regulated environments.

Administration Professional - Grahams Road Vets - Falkirk, UK

(2025-07)

Delivered high-quality client support and administrative assistance, including communication, record–keeping, and general practice operations. I performed similar duties at my previous practice, ICR.

Administration Professional - ICR Vets - Edinburgh, UK (various branches)

(2018-10 - 2025-07)

Provided professional administrative support to 30-50 clients daily, managing enquiries across multiple communication channels while maintaining accurate records, delivering exceptional customer service and ensuring the smooth day-to-day operation of the practice.

• Processed daily financial takings between £7 - £10K with 100% accuracy
• Identified issues in internal processes and conducted audits to identify the root cause and resolve it, e.g., clients not paying their invoices; implemented a new system that recovered practice debt of over 10K
• Rapidly mastered new systems and technologies, which allowed me to process client data efficiently and provide a gold standard service to them
• Managed stock levels across multiple departments, ensuring essential supplies were always available
• Led between 25 and 30 client consultations daily, and on time to ensure client satisfaction
• Mentored and supported students to ensure they met their learning objectives
• Designed and implemented an effective onboarding process for new employees that guaranteed they were ready to start their role promptly and confidently
• Led internal audits and process improvement initiatives, strengthening operational efficiency and compliance across the practice
• Successfully resolved client concerns and achieved results that improved the business–client relationship

Level 3 Diploma - Veterinary Nursing - College of Animal Welfare (2016 - 2018)

West College of Scotland (2022 - 2022)

Forth Valley College (2022 - 2022)