Chloe Staward
Receptionist | Adminstrator
Hire this person
Send a job offer directly to this candidate
About
I am an experienced professional seeking receptionist and administrative roles. I have a strong background in admin, customer service and client relations.
I have excellent organisational and communication skills. I have a keen eye for detail, calendar management and ensuring smooth operations; I take pride in delivering a positive experience for clients and colleagues alike. I'm a keen learner and enjoy utilising new technologies and systems. In previous workplaces, I sought out new software and systems to streamline processes for myself and my colleagues.
In my freetime, I love to explore the outdoors with my dog and I am currently studying the RHS Principals of Plant Growth and Development to expand my knowledge of plants and gardening.
Experience
Social Media Manager | PQube | February 2023 - September 2024
- Devised and delivered phased social media campaigns simultaneously for 25 video game titles across all social media platforms.
- Collaborated with our Marketing Manager and Project Managers to plan and implement social strategies for all new titles and back catalogue of products.
- Filmed videos, wrote copy, provided voiceovers, captured gameplay and created social media assets (videos, images & GIFS).
- Managed the community across all socials to spark conversations with the audience and ensured excellent customer care, leading to a 55% increase in engagement and 41% total social growth.
- Filmed, hosted and edited live Let’s Plays for Steam & YouTube.
- Reported on social campaigns to the CEO and stakeholders.
- Hosted and moderated live webinars and Q&A’s on LinkedIn with trainers.
- Liaised with clients & trainers globally to coordinate training programmes.
- Reported and presented training evaluations and outcomes to stakeholders.
- Created social strategies, created assets and managed social schedules.
- Hosted Facebook lives with Family Centre staff and partner organisations.
- Reported social media outcomes to stakeholders.
- Welcomed all visitors and directed them to the appropriate departments and people.
- Answered phone calls; scheduled appointments, took client enquiries and messages for team members.
- Managed the room booking calendar and advised staff on room bookings.
- Monitored security and ensured that visitors were checked in and followed building and company protocols.
- Collected and organised the post in the post room.
- Managed the running of the call centre, checked employee's timesheets, allocated shifts, and provided training for supervisors and employees.
- Handled customer complaints and queries.
- Supervised and monitored calls for quality control.
- Conducted customer satisfaction surveys.
