Chloe Stevenson

Compassionate Healthcare Assistant with over 2 years of direct experience providing personal care, emotional support, and daily assistance to service users, including those with dementia. Proven ability to collaborate effectively with healthcare professionals, document care logs accurately, and develop meaningful relationships. Possesses strong communication, organisational, and interpersonal skills, with a deep understanding of the importance of dignity and wellbeing.

Eager to contribute to Cera Care's mission by delivering exceptional care and companionship.

Masonry Administrator - Rowland Brothers Funeral Home - London, UK

(2021-07)

• Orchestrated and coordinated projects for various large-scale memorial renovations assigned by council officials, consistently meeting strict deadlines.
• Resolved product and supplier issues in a high-pressure environment, demonstrating a proven ability to effectively address and prevent potential complaints.
• Directed large teams of memorial masons, scheduling and overseeing installations throughout the UK while liaising with bereaved families and cemeteries to ensure timely project completion.
• Ensured outstanding written and verbal communication with the bereaved to manage expectations, offer support, and maintain a high level of care and dignity for the deceased.
• Assisted management by overseeing record maintenance and logging coroner reports for several London Boroughs, conducting evaluations to provide insights and guidance for senior staff.
• Regularly transcended my primary role in the mortuary by caring for the deceased, preparing for viewings, applying makeup, and sanitising the mortuary and tools.

Healthcare Assistant - Buxton Lodge Care Home - Surrey, UK

(2019-07 - 2021-05)

• Facilitated daily personal care for service users, both with and without dementia, always prioritising their safety, wellbeing, and dignity.
• Collaborated with district nurses and healthcare professionals, documented daily logs and reports on service users' care, and delivered comprehensive handover reports to fellow staff members.
• Accompanied service users to medical appointments, relaying vital information to hospitals regarding their care and current health needs.
• Developed meaningful relationships with service users, providing emotional support in challenging situations and offering guidance and alternative solutions.
• Collaborated effectively as a committed team player within a small group of healthcare assistants under considerable pressure during the COVID-19 pandemic.

Immersive theatre actor & promotional team member - The London Bridge Experience - London, UK

(2017-08 - 2019-01)

• Acted as an ambassador for the business by promoting the attraction at third-party venues, engaging in promotional material and advertisements.
• Trained new staff in makeup artistry, prosthetics, and costume application, ensuring adherence to safety protocols.
• Pioneered the department by presenting innovative business ideas and insights to management, enhancing both the attraction and customer experiences.
• Assisted in coordinating third-party events hosted at the business, including engagements with the cast and crew of TV's 'Most Haunted'.

Team leader and Barista - Starbucks UK - Kent, UK

(2016-07 - 2017-08)

• Took responsibility for training new staff within a high-paced environment, ensuring a consistently high level of quality and professionalism.
• Entrusted with opening and closing the store and managing the work rota alongside management, frequently tasked with handling last-minute shift amendments.
• Jointly managed takings and stock control of the store.
• Established an excellent rapport with staff and a diverse range of customers to enhance customer retention.
• In recognition of my skills, I was frequently requested to cover multiple other stores in the area.

Qualification in Funeral Arranging and Administration - Funeral Arranging and Administration - National Association of Funeral Directors (2022-01 - 2022-12)

Level 3 - Beauty therapy - Ashford College (2018-09 - 2019-06)

A Levels/GCSA - Multiple Subjects - Homewood School & Sixth form Center (2009-01 - 2018-12)