Chooseday Matthews

A self-driven and dedicated individual with years of experience working in customer service and the care industry. My experience has taught me the importance of effective communication and using initiative to resolve problems when answers are limited. I can work in teams or lone and thrive in any environment. I look forward to building on the skills I have acquired that will assist me in my future job role.

Events Bartender

(2022-06)

• Prepared and served alcoholic and non-alcoholic drinks to large volumes of customers at festivals and concerts
• Processed cash and card transactions at speed while maintaining till accuracy
• Checked ID and ensured responsible, legally compliant service of alcohol at all times
• Worked closely with bar staff and event crew to manage large queues and crowd flow

Bartender - Bar and Block

(2022-10 - 2024)

• Prepared and served alcoholic and non-alcoholic drinks to a consistent standard and recipe
• Handled cash, credit and debit transactions accurately, balancing the till at the end of each shift
• Monitored and ordered stock levels, minimizing wastage and avoiding shortages
• Kept the bar area clean, organized and compliant with hygiene and safety standards

Receptionist - Travelodge

(2021-02 - 2022)

• Welcomed guests on arrival, managing check-in and check-out efficiently and professionally
• Took bookings and managed reservations via phone, email and in person
• Processed payments, deposits and refunds accurately, balancing the till at shift end
• Handled guest queries, requests and complaints, resolving issues to a high standard
• Worked flexible shifts, including early mornings, evenings and night cover

Support Worker - Callum House

(2012-01 - 2019)

• Provided person-centered care to service users in line with individual support plans
• Supervised, monitored and coached service users to build independence and confidence
• Wrote daily reports and maintained accurate records, promptly reporting any concerns

Front of House Staff – Waitress (Supervisor) - CG's Restaurant

(2002-04 - 2012)

• Welcomed guests and supervised front-of-house operations, ensuring a professional service experience
• Took bookings, managed reservations and handled payments, refunds and cash reconciliation
• Resolved guest complaints and supported the wider team during busy service periods

Apprentice Barber Course - Pedigon High School, Splinters, Mayfair (1997)

GCSEs - Music, English, Art, R.E., Maths - Archbishop Lanfranc School (1991 - 1996)