Chow Ka Yan

With an International Trade and Operations Management degree and 20+ years board experiences spanning within railway operations and management in Hong Kong and the UK. I have developed a strong commitment to safety to with safety rules, procedures and instructions, reliable, diversity, teamwork, concentration, analytical, professional and customer service approach to the industry. I have also gained an extensive board experience in various aspects within operation control, station and train service operation and management, incident investigation and report writing, service planning, infrastructure construction and development, engineering possession in charge, work under pressure and so on.

Throughout a deep passionate for transportation and railway management and operations, I am eager to continue building my career in the industry.

Train Conductor - Northern Trains Limited UK - UK

(2023-01)

• Ensuring train services operations are efficient, on time and safe
• Effective communication with drivers, station staff, controls, signallers, customers
• Report delays, train faults, railway abnormalities and customer service issues
• Dealing with any incidents, emergencies or out of course occurrences
• Ensuring revenue is protected and collected through inspection and validation
• Provide a visible and reassuring security and customer service

Train Presentation Operative - Northern Trains Limited UK - UK

(2022-01 - 2023-12)

• Manage a cleaning on-train environment to provide a welcome and hospitality service
• Take responsibility for materials and equipment provided to carry out task required
• Manage of stores requirements, stock control and equipment

Shift Station Master - Hong Kong Mass Transit Railway (MTR) Corporation - Hong Kong

(2015-01 - 2021-12)

• Shift-in-charge of train stations for supervising day-to-day station operations
• Monitoring the Station Control Room and all station facilities
• Handling on-train matters to ensure train departing safety and timely
• Supporting customer service operations and deliver public announcement
• Perform daily equipment checking, station inspection and patrol
• Supervise and ensure all station member staffs on working and complying MTR's safety rules, procedures, instructions and systems
• Act as Incident Officer for incidents handling, communicating with relevant parties, follow-up investigation and report writing and train service recovery
• Provide quality training, drill and exercise for station staff members
• Drafting station crowd control and contingency plan by analytical skills and data
• Act as engineering possession in charge for all safety issue and documentation
• Work with service planning department for new infrastructure development

Train Crew Supervisor - Hong Kong Mass Transit Railway (MTR) Corporation - Hong Kong

(2012-01 - 2015-12)

• Shift-in-charge of Crew Depot to organize and schedule staff deployment
• Effective supervision and monitoring daily train service activities and performance
• Supervisory, observation and deployment of train driver
• Responsible for rostering for both Train Driver and Train Crew Supervisor
• Train defect / fault handling and rectification
• Train service recovery of incident report writing and investigation
• Act as engineering possession in charge for all safety issue and documentation
• Training Instructor for both classroom and practical training for Train Driver
• Operation control at Operations Control Centre to collaborate with other staff members for rain service and train crew regulation and deployment through close communication with Train Driver, Signaller, Depot and Stations
• Perform test run for new rolling stocks and signal sighting

Train Driver - Hong Kong Mass Transit Railway (MTR) Corporation - Hong Kong

(2008-01 - 2012-12)

• Responsible for provide safety, reliable and customer focus train service
• Highly concentration, flexibility and adaptability for train operations
• Fault finding, reporting and rectification of train fault matters and incident reporting
• Test run for new and overhauled rolling stocks
• Drill and exercise with internal and external parties

Station Operator - Hong Kong Mass Transit Railway (MTR) Corporation - Hong Kong

(2001-01 - 2008-12)

• Responsible for provide safety, effective and efficient operations
• Provided premium excellence customer service and selling tickets
• Perform regular station inspection for any abnormality and suspicious
• Station and train service accident and incident report and handling
• Station crowd control in adverse weather and special event

Professional Diploma - Business Logistics - Hong Kong University (2003-01 - 2006-12)

Bachelor of Arts (Hons) - International Trade and Operations Management - University of Plymouth (2012-01 - 2016-12)