Chris Bartram

A highly experienced and passionate hospitality professional with over 15 years of hands-on experience across Plymouth's vibrant pub and social club scene. Starting my career as a glass collector and barman, steadily progressed to managing some of the city's most well-known establishments. My career journey reflects a deep commitment to customer service, team leadership, and operational excellence.

Known for creating welcoming environments and driving business success, I bring a wealth of industry knowledge, a strong work ethic, and a personable approach to every role. Thrive in fast-paced settings and is dedicated to delivering memorable experiences for patrons while fostering strong community connections.

Barman at The Victory Inn (2025-01 – 2025-06)

• Prepare and serve alcoholic and non-alcoholic beverages to customers efficiently and accurately
• Engage with patrons in a friendly and professional manner, ensuring a welcoming atmosphere
• Operate tills, handle cash and card transactions, and balance the register at the end of shifts
• Monitor and replenish bar stock, including spirits, mixers, garnishes, and glassware
• Maintain cleanliness of the bar area, including wiping surfaces, washing glasses, and ensuring compliance with hygiene standards
• Adhere to licensing laws and health and safety regulations, including checking ID for age verification
• Work collaboratively with other staff members to ensure smooth service during busy periods
• Handle customer complaints or issues calmly and professionally
• Promote special offers and upsell drinks to increase revenue
• Prepare the bar for opening and closing, including restocking, cleaning, and securing the premises

Multi Site Manager at Swallow Inn & Melbourne Inn Plymouth (2022 – 2024)

• Manage day-to-day operations across both venues, ensuring consistency in service, standards, and customer experience
• Recruit, train, schedule, and supervise staff at both locations, fostering a motivated and efficient team
• Monitor budgets, control costs, and maximise profitability through effective stock management, waste reduction, and upselling strategies
• Ensure both pubs maintain a welcoming atmosphere, high service standards, and strong community engagement
• Ensure both sites comply with licensing laws, health and safety regulations, and food hygiene standards
• Organise and oversee events, promotions, and entertainment to drive footfall and increase revenue
• Oversee ordering, delivery, and storage of stock, ensuring availability and minimising losses
• Ensure both premises are clean, safe, and well-maintained, addressing any issues promptly
• Provide regular performance reports to owners or area managers and maintain clear communication between both sites
• Handle customer complaints, staff issues, and operational challenges with professionalism and efficiency

Manager at City Social

Manager at Cheery Tree Pub

Manager at Brunel Inn