Warehouse X Dock Operations Manager at DHL / TK Maxx (2026-05 – Present)
- Lead end-to-end x docking operation inbound/outbound, processing, and store despatch operations across a high-volume distribution centre
- Oversee inbound supply from UK & European vendors and internal processing centres
- Delivering to 52 retail stores weekly
- Lead 7 direct reports and 45 colleagues
- Full responsibility for HR processes including performance management, absence, disciplinaries, RTWs and probation reviews
Senior Warehouse Shift Manager → Operations Support Manager at DHL / The Range (2025-08 – 2026-04)
- Managed inbound, despatch, and planning operations across a high-volume site
- Led 10 direct reports and 180 colleagues
- Full accountability for workforce management, performance, and compliance
- Doubled recycling recovery rates (cardboard & plastic ↑100%)
- Reduced hygiene labour costs by 50% (£32k monthly saving)
- Cut transport spend by £24k per month
- Increased picking productivity by 40%
- Expanded picking capacity by 13,000 units per week
- Reduced pallet purchasing costs by £72k per month
Warehouse Fulfilment Manager – Home Delivery & eCommerce at Wincanton (2022-11 – 2025-07)
- Led goods-in, returns and outbound operations for 2-man delivery and eCommerce distribution
- Supported 6 regional distribution centres
- Managed 3 direct reports and 25 colleagues
- Key user of Manhattan WMS
- Delivered £90k labour savings through process redesign
- Increased warehouse capacity with +2,500 storage locations
- Reduced pallet spend by £100k via onsite repair initiatives
- Cleared 6 x 40ft containers through improved space utilisation
- Achieved 90% recycling rate, generating revenue and improving sustainability
Operations Manager – 2-Man Home Delivery at DHL (2021-12 – 2022-10)
- Managed cross-dock operations across 10 RDCs
- Led 3 direct reports and 20 colleagues
- Oversaw compliance, performance and operational delivery
- Worked with HDX WMS
- Improved delivery performance by 15%
- Increased colleague retention by 20%
- Reduced operational costs by 10%
Senior Shift Manager – eCommerce (Selfridges) at DHL (2020-06 – 2021-12)
- Managed high-volume pick/pack operations (~20,000 units per shift)
- Led 7 direct reports and 250 colleagues
- Reduced error rates by 20%
- Improved processing efficiency and throughput
- Maintained excellent health & safety audit results
National Warehouse Compliance Manager – Home Delivery at DHL (Argos, Homebase, Next) (2017-08 – 2021-05)
- Supported national startup and operational rollout across 10 RDCs
- Delivered WMS training and compliance frameworks
- Worked with cross-functional teams supporting 5,000+ weekly orders
- Increased drops per vehicle by 30%
- Delivered national WMS training programmes
- Introduced automated KPI reporting
- Supported large-scale service rollouts and peak performance delivery
Warehouse Operations Manager at DSV Global Transport & Logistics (2017-02 – 2017-07)
- Managed multi-client 3PL operations across inbound, despatch and planning
- Led 3 direct reports and 50 colleagues
- Delivered £40k cost savings within 6 months
- Managed relocation of 7,000 pallets and onboarding of a 5,000-pallet contract
- Redesigned warehouse layout and implemented 5S improvements
Warehouse Operations Manager → Interim National Operations Support Manager at DHL (Homebase, Habitat) (2008-08 – 2017-02)
- Managed full warehouse operations across national 2-man delivery network
- Led inbound, outbound, returns and planning functions
- Achieved 0.00 LTIR over 6 consecutive years
- Increased productivity from 1.84 OPH to 4.5 OPH
- Delivered £132k annual savings
- Improved KPIs by 150% and handled +250% volume growth
- Increased drops per vehicle by 22% (£36k weekly revenue gain)
First Line Manager at DHL (1996-08 – 2008-08)
- Managed inbound, picking, despatch and returns
- Led 4 direct reports and 100 colleagues
- Worked with Manhattan WMS
