Chris Oliver

Independent contractor with over a decade of experience leading IT service transitions for major brands such as Post Office & Burberry; directed high-value RFPs at Lloyds Register & Southern Water. Achievements include reducing aged tickets by 50% as part of a supplier service improvement, delivering an 89% CSAT within the first two weeks of a new ServiceDesk launch & managing supplier transitions for national infrastructures across diverse sectors.

Designed service transition blueprints & service models for D365 F&O at Chanel & Biffa.

• Led EUC supplier transitions & service improvements at Burberry & CQC.
• Managed supplier transitions for major national infrastructures at the Post Office & Ministry of Justice.
• Directed high-value RFPs & service transitions at Lloyds Register & Southern Water, including ServiceNow implementation & Service Desk insourcing.

MSP Foundation, 5th Edition - May 2021

ITIL 4 Managing Professional Transition – Apr 2021

SCRUM Master – Apr 2019

PRINCE2 Practitioner – Jul 2015

PRINCE2 Foundation – Jul 2015

ITIL v3 Managers Bridge, Expert – Apr 2011

COBIT V4.1 Foundation – Apr 2009

ITIL v2 Managers Certificate, Red Badge – Jun 2007

ITIL v2 Foundation – Mar 2007

HOS Excellence in Leadership Programme – Jul 2007

ATLAS Leadership Programme – Sep 2005