Chris Phillips

I have many years of experience within testing, spanning across iGaming, web and mobile platforms. Among my key strengths is my adeptness at adopting an ad-hoc, or exploratory, testing approach, which I consider fundamental for any Tester. I provide myself on being able to think out-side of the box and my focus encompasses both functional and non-functional aspects of a system, ensuring a thorough understanding of its operations and capabilities.

My comprehensive understanding of the Software Development Life Cycle and ability to see the bigger picture empower me to make necessary adjustments when needed. I bring logical thinking and problem-solving skills and use this to continuously enhance the effectiveness of the development and testing processes.

Senior Quality Assurance Engineer at White Hat Gaming (2020-05 – 2023-09)

White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable, and flexible modular Casino and Sportsbook Player Account Management solution. At White Hat Gaming I worked as a Senior QA I worked within a SaaS and Cloud product development team and was responsible for the testing of existing gaming websites, both for desktop mobile apk and iOS devices. Working within an Agile Scrum environment, my responsibilities included:

• Functional, non-functional testing (compatibility & user experience testing) and regression testing
• Testing responsive websites within a fast-paced environment
• Working with cross functional teams to ensure quality throughout the software development lifecycle
• Assisting with the generation of test plans and broader test strategies
• Writing clear and concise documentation
• Solid understanding of using troubleshooting tools like dev tools to analyse and dissect web and software application errors
• Raising defects in Jira and confluence
• Undertake post-release /post-implementation testing
• Some Postman API experience in testing Restful API's
• Experience in using multiple vpn's to access geo locations
• Experience with Front end & Back end tickets
• Experience with Back Office (dev, stg & prod)

QA Manager at Gamesinc (2017-09 – 2020-05)

Games Inc is an independent game developer based in the U.K. operating since 2016, focused exclusively on supplying content to global online real-money casino markets. My responsibilities included:

• Managing a Test Team of around 5 or more QAs
• Hands on testing across Mobile apps and desktop gaming with Android apk and iOS devices
• Writing test plans & edge cases with the product in mind, including criteria to validate a pass or fail
• Hands on with continuous integration, enabling a constant flow of work through the pipeline
• Experience with Test Rail to effectively manages test cases, plans and runs. Getting real time insights to where the work and the team are
• Working to tight deadlines with speed and accuracy, collaborating closely with the QA Team
• Testing across multiple projects simultaneously
• Stress and destruction testing to check robustness of the application
• Use of Scrumwise and Kanban as a tracking and a defect tool

QA Manager at Intouch Games (2016-06 – 2017-05)

Intouch Games are the largest privately owned casino in the UK and a leading online Bingo and Casino provider within the online gaming industry. My responsibilities included:

• Managing the test department to ensure the delivery of high quality software for the online Casino
• Coordinating test planning to ensure alignment with the roadmap and accuracy across different departments
• Promote Quality achievement and performance throughout the organization
• Ensuring quality standards are maintained throughout the team
• Stress and destruction testing to check robustness of the application
• Setting up and maintaining control of documentation procedures
• Supervising staff in carrying out tests and checks
• Developing and maintaining a strong working relationship with all members of the QA team
• Identify Areas of improvement to increase speed and accuracy

Senior QA at AMI Entertainment (2004-11 – 2015-05)

AMI Entertainment, under the ownership of Gores Group, specialises in producing original video content and music licensing in addition to selling jukebox hardware. They also provide music video services and operate Tap TV narrowcast television channels. My responsibilities included:

• Testing Games/Software with touch screens including across Android & IOS devices
• Testing desktop games on various different spec PC'S to check the validity and user journeys experience
• Involved with new research & development projects
• Experience writing software test plans around the project in hand marking each section for simplicity and accuracy
• Vast experience with AWP and SWP platforms
• Working in both individual and team settings
• Working to tight deadlines and performing overtime where needed
• Experience releasing software daily, weekly, monthly
• Carrying out Regression Testing
• Experience with Google Chrome. Mozilla Firefox. Internet Explorer

QA Tester at JPM-IGT (1997-04 – 2004-04)

International Game Technology is an American gaming company based in Las Vegas which manufactures and distributes slot machines and other gambling technology. My responsibilities included:

• Communicating all software faults and reporting any anomalies
• Helped to create a statistical profile of the products in test
• Helped with the running of the test department
• Tested export software for European markets
• Experience with AWP and SWP & Sega's Naomi software
• Assisted with the coordination of group based testing