I lead people to satisfy clients and win business
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Highly skilled, experienced, and engaged operations leader, striving daily to develop myself and my skills for the benefit of my team, my workforce, my clients, and my company.
Client focus, Continuous Improvement, and Operational Excellence drive me and my teams.
Actively coaching and mentoring those around me to be the leaders of the future.
Balancing focus on people and data in order to deliver consistent high standards and excellent client satisfaction.
Leading people, managing things.
All reinforced by Chartered Manager status and fellowship of the UK's three major management and leadership institutes.
A very brief overview of some key information
2004 BA(Hons), University of Liverpool
2011 Managing Safely, IOSH
2022 ISO 9001:2015 Internal Auditor, British Standards Institute (BSI)
2023 Chartered Manager, Chartered Management Institute (CMI)
2023 Fellowship, CMI
2023 Fellowship, Institute of Leadership (formerly Institute of Leadership and Management), IoL
2023 Fellowship, Institute of Administrative Management
2024 Accredited Mentor Status, IoL