Chris Rovegño

I am an administrative professional with a proven track record over two decades in delivering a wide variety of administrative and direct and indirect customer delivery task-loads to a high standard. I am a confident self-starter. I'm able to adapt quickly to new challenges and embrace new technology and solutions naturally.

I am a strong organiser, confident balancing my personal workload priorities with those of the team. I'm an adept communicator with stakeholders at all levels internal and external and am experienced in dispute resolution.

Logistics Coordinator - Ekco Cloud

(2026-12 - 2026-03)

• Handling equipment requests from clients with agility and responsiveness using ServiceNow and FreshService.
• Generate daily lists of equipment required by the builds team, facilitating seamless workflow.
• Physically pack shipments daily, ensuring items are securely and efficiently prepared for delivery.
• Picking and packing of equipment within an office environment.
• Address issues with lost or damaged shipments by initiating follow-up communication with clients.
• Coordinate collections and deliveries, keeping clients and manufacturers informed at all stages.
• Conduct regular stock audits, guaranteeing precision and reliability.

Project Support Administrator - Connells Group

(2015-10 - 2025-07)

• I have held management delivery responsibility of the IT Supply Chain for Connells Group responsible for the product flow, inventory, invoicing and distribution of equipment.
• I have worked at project level both as an SME and a participant and delivered numerous process efficiencies within my own role which have allowed me to expand my remit and experience into other areas of the business.
• In my time in this role, I have overseen several technical equipment overhauls carried out at a company level and delivered in time in full against the remit on each occasion with minimum disruption to end users and have been routinely praised for my team ethos and consistent delivery to target.
• Outward facing contact for the department. Responsible for updating stakeholders with progress and projections.
• Working alongside Project Managers and Executive Management to co-ordinate with internal and external business partners assuring efficient project delivery.
• Budget and inventory reporting.
• Management of Software Licencing.
• Engineer co-ordination. Managing workload, equipment, transport and accommodation for a team of engineers.
• Field Engineers Co-ordinator. Monitoring activity, collection of documentation and ownership of action points.
• IT stock management for projects and BAU requirements.
• Invoice and PO management.
• Creating and amending company process changes driven by working in a fluid IT environment.
• Oversaw the total hardware refresh networking equipment across more than 600 branches over two quarters.
• Instrumental in improving the workflow of Cost Authorisation Ticket process by highlighting the risk of numerous physical touchpoints and manual workloads resulting in a systemic solution which reduced manual errors by more than 80% and removed a significant aggregation of unnecessary work hours across the business.

Request Management Analyst - Computacenter

(2015-03 - 2015-09)

• Processing requests which are received via SAP. Requests would include software installation, system access, new account creation and hardware requests.
• Answering any queries or request chases that come through over the phone or via email.
• Producing reports of call/request volumes for management when required.
• Assisting the Service Desk by taking overflow calls and trying to resolve any IT issues the users may have.

Professional Development and Education Administrator - Bishop Grossteste University

• Event Management. Organising events which included tasks like booking catering, venue and board. Sending out invites and correspondence. Keeping record of any information i.e. attendance, allergies etc.
• Undertaking projects on behalf of the academics or under my own initiative. Some projects include arranging for dissertation binding to be done on site, saving the students money, time and creating a superior product. Also creating photo-boards and databases for academics.
• General admin work; Maintaining student records, filling, telephony, inbound and outbound post, maintaining team email and reception duties.
• Secondment to the Quality Assurance team to assist with the update and input of student records.
• Headed a project with Reprographics colleagues focused on the preservation of academic papers. I co-ordinated the workload and contributed to design decisions in the conversion of thousands of existing papers into a consistent, bound, published format for library archiving.
• Conference and student affair event management.

GNVQ - I.T. Intermediate

GNVQ - Engineering Intermediate

C.C.A. - Accreditation in Customer Service

GCSE - Maths

GCSE - English Language

GCSE - Science (Double Award)

GCSE - English Literature

GCSE - Geography

GCSE - English Listening

GCSE - Physical Education

GCSE - History