Chrissie Rattray

Hospitality and operations professional with experience spanning luxury hospitality, client experience management, administration, reporting, process coordination, and operational support across high-performance service environments. Bachelor of Commerce graduate with proven experience analysing operational performance, managing hospitality standards, coordinating service providers, implementing systems, and driving continuous improvement initiatives. Experienced in luxury hospitality operations serving UHNW clients aboard private superyachts, where maintaining exceptional standards, consistency, quality assurance, inventory control, and team development were critical to success.

Combines strong analytical capability with a service-driven approach, supported by experience in CRM systems, financial administration, reporting and process optimisation. Recognised for attention to detail, operational discipline, relationship-building skills, and the ability to identify opportunities for improving service delivery, efficiency, and guest outcomes.

Administration Manager at Riverlands Farm (2025-04 – Present)

• Manage payroll administration and reporting for more than 60 employees.
• Analyse operational data, production outputs, truck reconciliations, and wage allocations to support management decision-making.
• Maintain compliance records, cost tracking systems, and operational reporting processes.
• Identify operational variances and support process improvements through detailed reporting and performance analysis.
• Coordinate supplier administration and financial controls across farm operations.

Premium Charter Consultant at Chartercraft (2025-09 – 2026-02)

• Managed end-to-end coordination of luxury yacht and helicopter charter experiences for VIP and corporate clients.
• Analysed client requirements and operational logistics to ensure consistent service delivery and customer satisfaction.
• Managed quotations, invoicing, CRM records, and client lifecycle administration through Zoho CRM and Zoho Books.
• Coordinated with suppliers, captains, pilots, and hospitality providers to maintain service standards and seamless execution.
• Developed detailed operational proposals incorporating logistics, catering, transport, and hospitality requirements.

Senior Housekeeping & Head of House at Shayamanzi Houseboats (2021-06 – 2025-03)

Delivered hospitality operations across multiple luxury vessels (76m – 134m) operating to internationally recognised service standards.

• Maintained and audited housekeeping, presentation, cleanliness, and guest service standards across cabins, suites, and public spaces.
• Managed inventory systems, stock control processes, provisioning requirements, and supplier coordination.
• Trained and mentored junior crew members, improving consistency and adherence to service standards.
• Worked closely with department heads to ensure quality assurance, operational efficiency, and continuous improvement of guest experiences.
• Monitored service delivery and proactively resolved operational issues while maintaining exceptional guest satisfaction.
• Contributed to the development and maintenance of standard operating procedures and departmental best practices.

Bookings & Administration at Shayamanzi Houseboats (2021-04 – 2021-06)

• Coordinated bookings, scheduling, guest administration, and operational logistics.
• Managed guest accounts and payment allocations using Pastel and Knightsbridge systems.
• Maintained operational records and supported hospitality service delivery functions.

Founder at Loaf Bakery (2021-01 – 2021-06)

• Managed full business operations including marketing, customer acquisition, and financial tracking.
• Implemented digital marketing strategies and monitored performance to optimise customer engagement.
• Built and maintained a loyal client base through strong branding, communication, and service delivery.

Digital Marketing – Red & Yellow Creative School of Business (2025 – 2025)

Diploma in Events Management – Blakford Centre (2024 – 2024)

Bachelor of Commerce in Management Sciences – Stellenbosch University (2017 – 2019)

– St Anne's Diocesan College (2012 – 2016)