Christabel Adjei

Assisted customers who had questions about products concerning their car parts and engines Addressed inquiries about waiting time and periods Managed the scheduling for customers to enhance their shopping experience

Data Entry Officer/Sales Assistant at Kojac Motors (2023-04 – Present)

• Assisted customers who had questions about products concerning their car parts and engines
• Addressed inquiries about waiting time and periods
• Managed the scheduling for customers to enhance their shopping experience
• Handled client files with the highest level of confidentiality

Call and interactions Representative at Academic City University, Ghana (2023-03 – 2023-11)

• Assisted students with questions about their university bills, explaining charges, and offering payment breakdowns
• Helped students set up payment plans, accept payments over the phone, and provided support for overdue accounts
• Guided new students who needed help setting up a university portal and finance account
• Explained various educational plans such as student support packages and aid applications and helping customers choose the plan that best suits their needs
• Coordinated appointments for students needing technical assistance, repairs, or routine maintenance
• Guided students on what to do in case of emergencies, such as gas leaks, and escalating critical issues to the appropriate emergency support team
• Handled requests from students looking to cancel accommodation booking services by offering alternative plans, discounts, or customized packages to retain them
• Addressed complaints about billing discrepancies, service interruptions, or technician visits to ensure a positive resolution
• Assisted students with questions on smart education schedules and study abroad programmes

Legal Assistant (Paralegal) at Rockson and Partners Company

• Assisted partners in their administrative work (photocopying, scanning, audio and copy typing)
• Translated legal jargon into practical advice for clients while building rapport
• Recorded detailed notes from clients and witness interviews for further investigation
• Undertook extensive legal research to aid client cases
• Managed client files with the highest levels of confidentiality and discretion
• Managed client appointments to improve the client experience
• Answered telephone to assist callers and take messages

Cook at Afrilicken Junction Restaurant

• Measured and mixed spices, herbs, and seasonings essential for African dishes, ensuring authentic flavours
• Cooked main dishes following authentic recipes, including items like jollof rice, Egusi soup, suya, injera, or tagines
• Used traditional cooking methods and equipment, such as grilling, stewing, and boiling, to preserve cultural authenticity
• Monitored cooking times and temperatures, adjusting as needed to ensure proper texture and flavour
• Collaborated with the head chef to contribute ideas for seasonal and special menu items
• Helped test new dishes and techniques that align with the restaurant's African cuisine focus
• Maintained awareness of popular regional and cultural preferences to help enhance the menu offerings
• Focused on presentation, especially for dishes like injera platters or tagines that are typically shared and visually appealing

LLB in Law – Aston University (2025-09)

Foundation in Business (Economics and Finance) – Aston University (2025-01 – 2025-08)

Level 2 in Food Hygiene and Safety for Catering – High Speed Training (2024-07)

A-Levels (Equivalent) in Social Studies, English, Mathematics, Integrated Science, Christian Religious Studies, History, Literature-in-English, French – Wesley Girl's High School (2021 – 2023)