Listing Specialist & Guest Experience (CoHost) at See Property Management (2025-05 – 2025-11)
- Partnered with staging professionals to enhance the visual appeal of properties, resulting in quicker sales at higher prices.
- Enhanced client satisfaction by providing tailored guidance throughout the listing process.
- Conducted comprehensive market analyses to accurately price properties for optimal results.
- Developed targeted marketing strategies for successful listing promotion and increased visibility.
- Increased property listings by effectively researching and identifying potential clients.
- Optimized online presence through strategic use of social media platforms, driving traffic to property listings.
- Negotiated favorable listing agreements that resulted in satisfied clients and successful sales.
- Streamlined communication channels, ensuring timely updates on the progress of listings.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Evaluated program effectiveness to determine return on investment.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Guest Services Manager and Revenue Coordinator at Yaran Suites (2023-08 – 2024-02)
Reason for Leaving: Personal Matters
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Retained high-quality employees by fostering a positive work environment that encouraged professional development opportunities.
- Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Developed innovative strategies that increased brand awareness among potential customers.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Developed rapport with guests, anticipating needs and providing tailored recommendations for local attractions.
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Established partnerships with local businesses to provide exclusive benefits for hotel guests, increasing overall value perception.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
Operations and Maintenance Coordinator at Abode LA LLC (2022-08 – 2024-02)
Reason for Leaving: Personal Matters
- Delegating maintenance tasks to the rest of the team, and finding relevant vendors and service providers.
- Developing maintenance plans and implementing them.
- Ensuring quality control standards are consistently met.
- Keeping track of supply and material inventories.
- Purchasing any equipment, tools, or materials that may be required.
- Updating maintenance logs for all machinery.
- Establishing protocols for non-mechanical maintenance.
- Ensuring basic tools in working order by performing regular inspections.
- Assessing procedures and making recommendations for improvement.
- Monitor safety and health compliance.
- Support technicians during their daily equipment inspections and take care of maintenance logs.
- Provide a wide variety of administrative assistance to managers, especially in the areas of managing work orders and tenant communication.
- Handle miscellaneous maintenance tasks, like changing light bulbs or cleaning HVAC unit air filters, on hectic days when maintenance technicians are occupied.
Hotel Reservations Agent, Project-Based at The Rarotongan Beach and Lagoonarium (2022-02 – 2022-12)
Reason for Leaving: Career Growth
- Answered queries via Chat, Email and phone calls.
- Develop, monitor, and adjust sales and pricing strategies.
- Provide critical analysis of strategies, room's statistics and demand factors.
General Virtual Assistant at Homecoin Apous LLC (2021-08 – 2022-06)
Reason for Leaving: Career Growth
- Processing of NHD Report.
- Perform market research Admin Tasks.
- Sales presentations, driving site traffic, client prospecting and finding potential customers.
- Manage listings for all state in US.
- Ensured data accuracy by performing thorough proofreading of documents before submission or distribution.
- Increased team efficiency by scheduling appointments, meetings, and conference calls for multiple executives.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
Sales Development Representative, Project-based at N. Rich (2019-03 – 2021-02)
Reason for Leaving: Pandemic (Health Concerns)
- Sending outreach messages to relevant personnel that fit the target market profile.
- Setting appointments and explaining how the platform can benefit their company.
- Contact businesses and learn about them, usually initiate the first communication.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Accelerated sales cycle by effectively addressing customer concerns, presenting tailored solutions, and negotiating favorable contract terms.
Reservations Officer at Anya Resort Tagaytay (2017-03 – 2018-11)
Reason for Leaving: Career Growth
- Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends.
- Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service.
- Loads all preferred, consortia and promotional rates in GDS and PMS.
Reservations Officer at The Lake Hotel Tagaytay (2014-03 – 2015-10)
Reason for Leaving: Relocation
- Provided customers with information about availability and pricing.
- Contact guests/agents via e-mail or telephone, giving them quotes for relevant accommodation and understand their needs to close the sales.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Front Office Team Lead at Club Balai Isabel (2010-06 – 2011-03)
Reason for Leaving: Personal Matters refocus my career on the industry in which I completed my degree
- Welcome all guests with a smile and maintain a professional approach at all times.
- Knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure, and events.
- Conducts Hospitality Audits for Front Desk Associates.
Customer Service Representative at Teletech (2000-06 – 2005-03)
Reason for Leaving: Personal Matters
- Customer Service Representative Level 1.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary.
