FOIA Specialist at Convergenz LLC (2024-09 – Present)
- Provided subject matter expertise on Freedom of Information Act (FOIA), federal privacy law, policy, and processes applicable to federal agencies.
- Processed FOIA requests utilizing exemptions and redactions
- Regularly obtained approval for e-discovery task searches for FOIA requests
- Facilitated development and drafting of processes focused on document management, deadlines, and workflows.
- Developed approval processes for FOIA compliance documents in response to the American public and News Media requesters
- Analyzed and reviewed privacy and policy issues, assessing changes, conflicts, and their impact on privacy management.
- Established protocols for responding to privacy incidents and breaches, including handling breaches of Personally Identifiable Information (PII) and possible litigations.
- Supported System of Record Notices (SORNs) with comprehensive documentation and management of the public comment process.
- Worked with federal government stakeholders to ensure compliance with legal requirements concerning the FOIA and its parameter to control unauthorized access to personally identifiable information
Part-time 1099 Housing Specialist at Chicago Housing Authority (2004-03 – 2024-10)
- Conducts comprehensive annual FHA recertifications for Section 8 tenants.
- Verification of eligibility for housing assistance, and managed updates to rent subsidies and household sizes in compliance with HUD regulations.
- Maintains meticulous records in the YARD I system for PII and status of the tenant
HR Assistant (Contract) at Leidos/Federal Aviation Administration (2023-04 – 2024-02)
- Provided comprehensive customer support by answering inquiries related to federal benefits and retirement, ensuring FAA employees received accurate and helpful information.
- Guided employees through revisions of their benefits and designated beneficiaries to guarantee current and precise documentation, maintaining integrity and privacy.
FOIA Quality Analyst (Contract) at Cherokee Nation Businesses/Department of Homeland Security (2019-03 – 2023-10)
- Conducted detailed reviews of FOIA case files to ensure accuracy and adherence to regulatory compliance standards. Redaction of highly confidential information.
- Updated processing procedures based on SORNs updates and changes by U.S. Customs and Border Protection (CBP), Immigration and Customs Enforcement (ICE), and Department of State (DOS).
- Provided subject matter expertise on privacy laws, policies, and procedures, as it related to the release or redaction of sensitive information for various agencies.
- Utilized and managed sensitive documents used to meet FOIA requests, deadlines, and workflows.
- Was part of the approval process in the review of Analysts case files to ensure strict adherences to privacy compliance and operations.
- Delivered targeted training to staff on privacy risks to avoid privacy breaches and possible litigation due to the mishandling of PII.
- Developed and implemented a Quality Assurance Program, enhancing the operations effectiveness and alignment government-mandated procedure
Business Process Analyst/Hr Assistance (Contract) at Leidos/Federal Aviation Administration (2017-11 – 2019-03)
- Developed standard operating procedures and best practice methods to guide personnel and contractors, improving operational efficiency.
- Analyzed project data, requirements, and impacts to identify issues and implement effective solutions; drafted agency directives, policy statements, and guidelines to support project execution.
- Formulated and delivered strategic recommendations to improve office operations, contributing to the maintenance of accurate records and the efficacy of security and communication systems.
Executive Assistant/Program Analyst (Contract) at CSRS/Centers for Disease Control and Prevention (2016-11 – 2017-10)
- Managed comprehensive administrative support for executive leadership, ensuring efficient operation through meticulous management of calendars, record keeping, and coordination of communication and correspondence of CDC IT management.
- Assisted CDC management with the creation of SOPs and agency-wide correspondence and memorandums on policy and procedural changes.
- Analyzed program data and requirements to identify and address inefficiencies, contributing to the development of strategic policy recommendations and effective budget management.
- Provided analytical support for program operations, implementing administrative policies and procedures.
Executive Assistant/Jr. Administrative Officer (Contract) at Vesa/Federal Railroad Administration (2015-09 – 2016-10)
- Managed the comprehensive tracking system for regulatory compliance documentation, including complaints, accidents, waivers and reports, ensuring accurate database entries and timely forwarding of items to appropriate personnel for resolution.
- Edited railroad
- Administered program budgets and managed daily office functions, contributing to streamlined operations and effective communication engineering reports for distribution to Washington, agency directors.
Office Manager at Youth Villages (2015-03 – 2015-08)
- Oversaw office operations, including document management, meeting logistics, and visitor services, to maintain an organized and productive workplace.
- Administered office maintenance tasks, coordinating with vendors, overseeing budget adherence, reconciling expenses, and managing records pertinent to legal and accreditation requirements.
- Directed project management activities, encompassing event organization and supply management, alongside supervising administrative and medical personnel, monitoring attendance, and facilitating travel and communication.
Business Office Administrator at ASIL Consulting Services (2004-06 – 2015-03)
- Streamlined office operations by developing and instituting improved methods and procedures.
- Assisted management with the thorough evaluation of housing files for HUD compliance.
- Conducted business needs analysis and contributed to the planning and implementation of new systems to elevate service delivery.
- Coordinated facilities management, maintaining relationships with vendors and contractors for supply chain efficiency and premises upkeep.
- Oversaw project management initiatives totaling over $80,000, ensuring system control and conducting regular reviews for on-schedule completion and staying within budget parameters.
