Maintenance & facilities leader with cross-functional experience in residential/commercial property operations
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Maintenance & facilities leader with cross-functional experience in residential/commercial property operations, vendor coordination, and team supervision.
ScrumMaster applying Agile practices to scheduling, process consistency, and continuous improvement. Hands-on technical background (HVAC/EPA Universal) with safety, compliance, and emergency response experience. Data-informed and customer-focused; known for clear communication, documentation, and stakeholder alignment.
Certificate (2025).
Maintenance Supervisor at Sylvan Road Homes LLC (2024-03 – 2026-06)
Oversaw large-scale residential operations across a national portfolio of single-family rental assets, including construction, renovations, maintenance, and field services.
Directed cross-functional field teams and vendor networks, ensuring operational excellence, productivity, service quality, and timely project execution.
Managed work order operations, resource allocation, and service delivery to support organizational objectives and resident satisfaction.
Led vendor partnerships, service contracts, and preventive maintenance programs to optimize asset performance, control costs, and maintain property standards.
Oversaw capital improvement projects, property renovations, unit turns, and large-scale repairs while ensuring budget adherence and schedule compliance.
Analyzed KPIs, operational metrics, and maintenance performance data to drive continuous improvement, operational efficiency, and strategic decision-making.
Served as a key liaison between field operations, asset management, property management, and executive leadership to align operational strategy with company growth goals, enhance resident satisfaction, and protect asset value.
Maintenance Technician at Bell Partners Lansbrook Village (2023-02 – 2024-03)
Performed HVAC, electrical, plumbing, appliance, and carpentry repairs.
Diagnosed equipment issues and completed corrective maintenance.
Executed preventive maintenance on building systems and common areas.
Completed unit turns, inspections, and make-ready projects.
Utilized CMMS to manage work orders and maintenance records. Responded to emergency and after-hours service requests.
Coordinated with vendors and contractors on specialized repairs. Maintained OSHA compliance and adherence to building codes.
Managed inventory, parts procurement, and material tracking. Delivered exceptional resident service and issue resolution.
Marketing Director at Matt Law (2020-09 – 2023-02)
Directed digital marketing, SEO, PPC, email, and social media strategies. Managed budgets, vendors, and agency partnerships.
Led content development for websites, blogs, landing pages, and campaigns. Implemented CRM and marketing automation solutions.
Analyzed marketing performance using GA4 and reporting tools, including Salesforce. Partnered with leadership to drive growth and marketing initiatives.
Executed paid advertising campaigns across digital platforms. Managed website updates, SEO, and online brand presence.
Provided IT support, workstation setup, software deployment, and user support. Configured and maintained computer hardware, peripherals, and office technology.
Maintenance Director at The Villas at Sunset Bay (2018-02 – 2020-09)
Directed facilities and maintenance operations while ensuring life-safety and regulatory compliance. Managed operating budgets, capital plans, and maintenance expenditures.
Led preventive maintenance and asset management programs for critical building systems. Oversaw vendor contracts, contractor performance, and service delivery standards.
Directed emergency preparedness, regulatory inspections, and safety compliance initiatives. Tracked KPIs, PM compliance, work order metrics, and SLA performance.
Recruited, trained, and supervised maintenance staff while promoting a strong safety culture. Partnered with leadership to align facilities operations with organizational goals.
Managed capital projects, renovations, and facility improvement initiatives. Utilized CMMS platforms for work order management, reporting, and asset tracking.
Lead Field Service Technician at Tech24 (2014-04 – 2018-02)
Led field service operations for commercial kitchen and food-service equipment across multiple customer locations. Diagnosed, repaired, and calibrated hot-side and cold-side equipment to maximize operational uptime.
Mentored technicians and supported training, troubleshooting, and safety initiatives. Managed parts inventory, truck stock, and logistics to support efficient service delivery.
Utilized FSM/CMMS platforms to document repairs, estimates, and service activities. Partnered with customers to identify maintenance solutions and improve equipment reliability.
Performed preventive maintenance and equipment inspections to reduce downtime and repair costs. Coordinated service scheduling, work prioritization, and emergency response activities.
High School Diploma – Brandon High School (2006-08 – 2010-05)
Associate of Science in Cyber and IT Security – Pasco-Hernando College (2025-05)
