Analyst
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Data Insights Analyst with 6+ years of experience in health analytics, retail industries, and general consultancy. Proven ability to collect, analyze, and report on operational and customer data to drive business improvement. Expertise in using data to identify trends, patterns, and insights that can be used to improve the customer experience. Strong analytical and communication skills, with the ability to work independently and as part of a team.
Data Insights Analyst with 6+ years of experience in the telecommunications and retail industries. Proven ability to use data to identify trends, patterns, and insights that can be used to improve the customer experience and drive business improvement. Expertise in data analysis, reporting, customer insights, operational performance, change management, business partnering, project management, communication, and teamwork.
Increased product adoption by 15% by identifying and addressing key pain points in the user experience
Developed a new customer satisfaction survey that resulted in a 10% increase in response rates
Identified a key issue with the customer onboarding process that resulted in a 20% reduction in customer churn
Led a project to develop a new reporting dashboard that provides real-time insights into customer behavior
Partnered with the marketing team to develop a new customer loyalty program that resulted in a 15% increase in customer engagement
Designed, developed, tested, and maintained dashboards and analysis templates using Excel and Tableau to deliver complete business reports providing real-time insights to stakeholders resulting in the close of a £500,000 in saving.
I am seeking new opportunities to use my skills and experience to drive business improvement and make a positive impact.
Summary of Relevant Educational Qualifications
Master of Science in Analytics & Business Intelligence, University of Law Business School, London, UK
Bachelor of Arts in Archaeology, Ahmadu Bello University, Zaria, Nigeria
Data Science and Machine Learning Certificate, Massachusetts Institute of Technology
Programming Languages (Python, SQL, R)
