Christian Horvath

Versatile Hotel Receptionist and Technical IT Support Professional with extensive experience in customer service and technical troubleshooting. Expertise in managing reservations and enhancing guest experiences while providing efficient technical support. Strong communication and conflict resolution skills drive team collaboration and guest satisfaction.

Hotel Receptionist at Holiday Inn Hotel (2022-09 – 2026-04)

• Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
• Managed telephone enquiries, efficiently handing reservations, cancellations, and modifications to bookings.
• Provided guests with information about local attractions, dining options, and transport, enhancing their stay.

Technical IT Support Representative at AT&T (2021-01 – 2025-08)

• Responded to customer emails, calls, and live chat regarding technical matters, resolving issues efficiently through remote support.
• Diagnosed network issues, resolving device errors, app faults, and speed complaints to restore service promptly.
• Provided clear and concise step-by-step technical support to guide clients.
• Coordinated guided remote troubleshooting and dispatched technicians for on-site repairs.
• Escalated complex billing or technical cases to tier 2/3 teams with full notes.

Diploma of Higher Education in Performing Arts – Liverpool Hope University