Christian Smith

IT Solutions Support Analyst - MGroup

(2025-02)

Management of Salesforce CRM to update or create processes to adhere to requirements and KPIs from the client or business relating to field mapping, apex classes, customer data, appointment data and booking system.
Creation of new stock return process activity used by field engineers to return stock within Oracle Field service application to increase efficiency and simplify existing process and linking it to our stock inventory system in Salesforce and the client's new API.
Updating and creating IT processes and for the Oracle Field Service management system, mainly involving the template engineers follow for each job types and defining the process logic conditions for developers to implement.
Creation Impact assessments, training guides for engineers and IT teams, cost summaries for development work, technical and business requirements specification documents.
Leading Stakeholder meeting to elicit and translating requirements into technical specifications for development and process changes.

Business Analyst/Scrum Master - Bupa

(2023-01 - 2024-11)

Managed three cross-functional teams as scrum master, whist supporting as a BA for the development and maintenance of consumer-facing API and CRM applications whilst coaching them on Agile practices and reported on performance metrics.
Used Azure DevOps to manage sprint boards/backlogs, and generate delivery plans; created user stories from BRDs and analysed team progress.
Collaborated with internal and external stakeholders to gather and refine requirements, including system upgrades (BIIL 2), MongoDB Atlas data consolidation, and Logic Apps integration.
Supported developers and testers by defining technical requirements and assisting throughout development cycles.

Junior Business Analyst - Sparta Global

(2022-04 - 2024-11)

Working as a consultant for client companies within the IT industry for Coutts Bank and Bupa

Business Analyst - Coutts Bank

(2022-06 - 2022-12)

Supported the launch of an upgraded intranet and improved the in-house AI chatbot by analysing search query failures and identifying root causes on query failures.
Used SQL in Visual Studio to extract chatbot data, exporting results data to Excel to analyse and generate dashboard and tables.
Produced regular reports with insights and recommendations for stakeholders on a biweekly/monthly basis.

Game Designer - Oeconomy

(2021-10 - 2022-03)

Part-time remote work on a start-up project to design a business simulation that utilised blockchain technology.

Main Responsibilities involved research and creating game design documentation, mechanics, systems, features of gameplay and presenting the game's progress on a weekly basis to the team.

Producer - Octopus 8 Studios

(2019-05 - 2019-08)

Managing of a 6-man team during a 3-month project to create, design and develop a game released on itch.io.
Communicated and presented progress of development with the studio leads and marketing team.
Assisted in creating the game's art, mechanics and level design during development.

Game Designer - Octopus 8 Studios

(2018-05 - 2018-08)

Aim of project was to design and develop a game released on Itch.io and Steam within 3months.

Creating the game concept, designing the game's mechanics, systems, dialogue, story and game world.
Involved in testing the game for bugs and gameplay balancing.

Painter & Decorator - Lisa's IPD

(2015 - 2018)

This involved decorating and painting rooms as part of a small team or independently.

My job involved working within tight schedules, whilst communicating with the customers on a daily basis.

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