Christiane Santana

Multilingual customer service professional (Portuguese, native; English, fluent; Italian, beginner) with over seven years of experience supporting clients through phone, email, and digital platforms. Strong background in customer relations, administrative support, documentation handling, and problem-solving within financial and service environments. Skilled in guiding customers through online systems, ensuring process accuracy, and maintaining organised records.

Detail-oriented, proactive, and committed to excellent customer experiences.

Customer Service Administration - Own Financial - London

(2021-10)

• Deliver customer support via phone, email and chat, ensuring clear communication and quick issue resolution.
• Guide clients through platform use and administrative processes, improving digital experience.
• Verify and maintain customer documents and information to ensure accuracy and compliance.
• Analyse service data and help identify improvements for customer satisfaction.
• Create scripts, templates and dashboards to standardise communication and track KPIs.
• Support administrative operations and maintain organised digital records.
• Contribute to client-base expansion through proactive engagement.

Accounting Assistant - TAJ Accounting - London

(2021-05 - 2021-10)

• Processed accounts payable and receivable with accuracy and efficiency.
• Maintained organised financial documentation and supported audits.
• Generated financial reports and supported forecasting processes.
• Ensured document compliance and data accuracy.

Customer Service Advisor - Banco Itaú - Belo Horizonte

(2015-01 - 2019-11)

• Delivered high-quality customer service in a fast-paced financial environment.
• Identified customer needs and provided tailored solutions.
• Collaborated across departments to resolve cases within deadlines.
• Followed standardised procedures to improve service consistency and reduce errors.

Bachelor's Degree - Accounting - Unipac University

GCSE Equivalent - Canuta Rosa