Senior Facilities Manager - CBRE - Sky Studios Elstree
(2026-01)
TUPE from 1st Jan 2026
- Responsibility of managing Engineering, cleaning, Helpdesk and mailroom staff
- Responsibility of multi occupied buildings totalling 260,000sq ft working closely with engineering to ensure PDA jobs are raised, completed, and closed within SLA and to a high standard
- Working closely with Facilities Director across multiple projects
- Management of P&L. Demonstrate the importance of driving value through quotes and challenge the team –looking for savings quarterly
- Continue to build the team by delivering presentations, engaging stakeholders across the estate and building relationships in view of delivering business objectives by next review
- Engage with any Recruitment to reduce Temp Agency Workers and fill vacancies in a timely manner
- Take a pro-active role in engaging with clients, carrying out customer care to ensure they are satisfied with service delivery KPI's, improve CSAT scores across site portfolio and deliver a consistent 5 Star experience
- Follow CBRE policies and procedures at all times in relation to health and safety ensuring apparent deficiencies in systems of work, equipment provided, or training are reported to relevant staff, wider business
- Liaise with all relevant parties on accident investigations and ensure any actions are fully completed
- To attend and fully participate in training and appraisal activities as required for all respective teams
- Provide support and direction to successfully deliver vision
- Ensure all Subcontractor RAMS are reviewed to a safe standard before work commences
- React to all duties as directed by the Head of Service and all SLAs applicable
- Responsible for ensuring all Technical and Compliance site audits are completed
- To pro-actively demonstrate and work to the Company's value
Senior Facilities Manager - MITIE - Sky Studios Elstree
(2022-10 - 2025-12)
Promoted to flagship site
General Manager - MITIE - London, South, Cardiff, Dublin and North 18 offices
(2018-11 - 2022-09)
SKY TV contract covering 18 offices
- Staff Development/ HR: managing monthly and weekly KPI's, PDP meetings, team meetings, training schedules and disciplinaries where required
- General Management: co-ordinating a team up to 30 engineers who are responsible for the installation and service of Sky's premium products. On-site Health and Safety observations every quarter, Equipment inspections every 6 months
- Personal Development: selected by Regional Manager to become Sales champion for my region, to date I have delivered over 12 training sessions
- Budget/ Administration: Management of stock Audits/ Overtime/ Holidays
- Recruitment: Assisting in the recruitment and Induction of new staff into the team
- Reports: Delivering a weekly report on staff performance in relation to KPIS, and sales
- Performance: Manage and attend monthly meetings with Regional manager and team managers to advise on current performance, growth potential and improvement strategy moving forwards
- Team Development: Motivated to ensure individuals act professionally and effectively staying in brand at all times and following Sky's best practice
- Optimising turnover working closely with team to drive Sales promotions
Team Manager - South Region / Health and Wellbeing Champion - SKY TV - South Region
(2017-09 - 2018-11)
Change Ambassador Manager - SKY TV - London
(2017-02 - 2017-09)
Selected to step into the Change Ambassador lead position temporarily as an opportunity for personal development
- General Management: co-ordinating a team (5 staff)
- Recruitment: review applications, manage interviews and train new staff members
- Supporting the business: assisting in the organisation of priority visits including BBTech, NTR and Top 200 list
- Stakeholder engagement: attending monthly meetings with senior management team to advise on team performance and progress, 121 catch ups & visits (inside and outside of HSS) to encourage development
- Strategic Planning: managing the performance of the London Ambassador team against generic objectives to support the business effectively in delivering great service and experience
- Delivering Project work: Championship areas, (Health and Wellbeing) involved in Sky Q VT for remote control showcase. Photographed for 'Day in the life of' presentation used for new to role engineers, involvement in manual handling VT for new induction
- Training and Development: Involved in the trails of new business training as well as supporting in the facilitation of content to Ambassador team and wider business
Team Manager / Sales Champion for London Region - SKY TV - London
(2015-07 - 2017-02)
Front of House Manager - RUSH Hair & Beauty
(2013-08 - 2015-07)
- Staff Development: Setting weekly KPI's, PDR meetings, training schedules and disciplinaries where required
- Sales: After hitting targets of £6000 per week revenue in 2014 this has been increased to £7500 per week in 2015
- General Management: On-site maintenance, staff management (8 staff currently)
- Budgets: Manage the store budget including stock, wages etc
- Recruitment: review applications, manage interviews and train new staff members
- Induction of new staff both on site and for other salons
- Reports: Delivering a weekly report on wages, budget and sales
- Fortnightly meetings with Area Manager to advise on current performance, growth potential and market strategy
- Managing the salon to ensure it operates professionally and effectively and stays on brand at all times
- Optimising turnover working closely with Front of House to deliver excellent customer service at all times
- Recognising great performance and manage underperformance. Including disciplinary action and conducting regular performance appraisals
- Building a link with head office departments to ensure there is full support to run a successful salon
Operations Manager - LA Fitness
(2013-04 - 2013-07)
- Take personal responsibility for the delivery of targets for membership revenue, (Recurring revenue and LA Achieve fees) Ancillary revenue (Add spend and sundry revenue) and controllable contribution (Operational payroll & stock management)
- To be responsible for the Health and Safety standards appropriate for the needs of members and ensuring staff compliance and awareness
- Act as first point of contact for all member feedback, providing a consistently high quality of service to all members
- Ensuring high standards of hygiene and cleanliness are maintained at all times to ensure customer satisfaction levels are maintained above expectations
- Management for the gym and reception departments including 10 staff, implementing delivery of operational compliance measures ensuring the member journey meets expectations
- Utilise technology to assist me wherever possible in particular on front of house, a good working knowledge of a number of computer applications to help support service delivery
- To conduct regular staff developmental training and team meetings including ER refresher/first aid, motivating staff to exceed high standards within the club to meet service and legislative demands of the role
Customer Service Manager - Virgin Active
(2012-08 - 2013-03)
- Manage the member experience ensuring that all members receive the highest levels of customer service
- Support the General Manager and provide leadership to other heads of departments, leading by example in areas from sales generation to controlling costs within the club
- Deputise in General manager's absence
- Act as first point of contact for all member feedback and in the absence of relevant departmental head see any problems through to resolution
- Management for the lifeguard department currently 10 staff, including regular staff developmental training and team meetings to motivate and exceed high standards within the club
- Performance: Managing underperformance, including disciplinary action and conducting regular performance appraisals
- Oversee Health and safety matters with a keen focus on Brand standards, keeping up to date with first aid training
- Maintain good FTE management to ensure all staff are paid where required
- Initiate daily scrums ensuring that all staff have a detailed understanding of real time club issues, problems, events, promotions and member feedback
- Ensuring adequate staff coverage in all departments and that all staff are present on shift as per their departmental roles
Manager - Strictly Salsa (Salsa Club)
(2010-02 - 2012-08)
Responsible for the day-to day running of the business with a particular emphasis on advertising and promotion
- Negotiating advertising rates with newspapers, printing firms, using online social networks & placing job adverts to create awareness
- Staff Development: motivating and developing staff
