Christie Pierce

Experienced Accounts Administrator with over five years' experience supporting finance operations within a fast-paced environment. Skilled in debt administration, purchase ledger processing, invoice management, customer refunds, client and branch enquiries, and working with external debt collection agencies. Reliable, organised and detail-oriented with excellent communication skills.

Accounts Administrator at Dignity Funerals (2021-03 – Present)

• Manage the Debt Administration desk for At Need and Pre-Need accounts.
• Receive and respond to telephone and email enquiries from clients, funeral branches and internal departments.
• Advise on unpaid balances, collections, write-offs and outstanding payments.
• Prepare and upload debt files to external collection agencies and resolve queries.
• Process customer refunds and purchase ledger invoices accurately.
• Maintain compliance with company policies and procedures.
• Build strong working relationships with colleagues, clients and external partners.

Barista at Costa Coffee (2013-11 – 2021-03)

• Delivered excellent customer service, maintained high standards and thrived in a busy environment.

Hairdresser at Peter Pyne (2011-03 – 2013-02)

• Provided hairdressing services while managing appointments, stock and bookkeeping.

Receptionist / Customer Service at Co-op Dairies (2002-02 – 2005-10)

• Managed reception duties, customer enquiries and general office administration.

Diploma in Hairdressing – Peter Pyne

GCSE in English, Mathematics and Science