Christie Pierce

Experienced Accounts Administrator with over five years of experience supporting finance operations within a large, fast-paced organisation. Skilled in debt administration, purchase ledger processing, invoice management, client refunds, and account reconciliation. Proven ability to manage sensitive financial information with accuracy and attention to detail while maintaining excellent customer service standards.

Proficient in Microsoft Office, including Excel, Word and Outlook, with a strong track record of building effective relationships across departments and with external partners.

Accounts Administrator at Dignity Funerals (2021-03 – Present)

• Manage the Debt Administration function for At Need and Pre-Need accounts.
• Investigate and resolve outstanding balances, payment discrepancies and customer account queries.
• Liaise with clients, funeral branches and internal departments via telephone and email.
• Prepare, maintain and upload debt portfolios to external collection agencies.
• Monitor debt cases and respond promptly to agency queries.
• Process client refunds and purchase ledger invoices accurately and within required timescales.
• Maintain accurate financial records in line with company policies and compliance requirements.
• Support the wider finance team with administrative and accounting tasks as required.
• Build and maintain strong working relationships with internal stakeholders and external partners.

Barista at Costa Coffee (2013-11 – 2021-03)

• Delivered consistently high levels of customer service in a busy retail environment.
• Managed cash handling and card transactions accurately.
• Maintained food hygiene and health and safety standards. (Level 2)
• Developed excellent communication and problem-solving skills.

Hairdresser at Peter Pyne (2011-03 – 2013-02)

• Delivered professional hairdressing services to a diverse client base.
• Managed appointment scheduling and client records.
• Assisted with stock control and basic bookkeeping duties.
• Built strong client relationships through excellent customer service.

Receptionist / Customer Service Administrator at Co-op Dairies (2002-02 – 2005-10)

• Managed front-of-house reception duties.
• Responded to client enquiries and resolved issues efficiently.
• Maintained administrative records and supported office operations.
• Processed correspondence and handled telephone communications.

Diploma in Hairdressing – Peter Pyne

GCSEs in English

GCSEs in Mathematics