Christina Monroe

Property Accounting and Compliance professional with 14+ years of progressive experience in multifamily and commercial property operations, accounting, and compliance. Proven ability to improve operational efficiency, ensure regulatory compliance, and manage accurate financial reporting, including month-end close, audits, collections, and lease administration. Strong track record of maintaining high-performing resident relationships and supporting portfolio performance.

PROPERTY ACCOUNTING & COMPLIANCE at Prism Real Estate Services, LLC (2021-12 – Present)

• Manage property accounting functions including month-end close, reconciliations, payment processing, and financial reporting for a 1,200+ unit portfolio.
• Conduct monthly lease audits and compliance reviews, improving documentation accuracy and adherence to company standards.
• Prepare final account reconciliations and move-out statements, ensuring accurate resident billing and timely resolution of accounts.
• Administer vendor compliance programs, including collection and maintenance of Certificates of Insurance (COIs).
• Develop and implement policies, procedures, and internal controls to strengthen compliance and operational efficiency.

SENIOR PROPERTY MANAGER at Prism Real Estate Services, LLC (2020-06 – 2021-12)

• Maintained accurate property records, including leases, renewals, terminations, and resident documentation.
• Increased occupancy to 97% through targeted marketing, resident retention, and leasing strategies.
• Streamlined property operations, improving efficiency and reducing administrative costs.
• Managed rent collections, delinquency reporting, invoice processing, and financial record accuracy.

PROPERTY MANAGER / ASSISTANT PROPERTY MANAGER at Prism Real Estate Services, LLC (2017-10 – 2020-06)

• Managed rent collections, delinquency resolution, invoice processing, and resident account reconciliations.
• Increased occupancy to 98% through leasing strategies, marketing initiatives, and resident retention efforts.
• Maintained accurate lease and resident records while ensuring compliance with company policies and standards.
• Strengthened resident satisfaction through responsive service, issue resolution, and community engagement initiatives.

– Lee's Summit North High School (2000 – 2004)